Service Manager

About the role

Are You a Hands-on Service Manager Who Thrives In a Fast-paced Service Environment? Do You Enjoy Building High-performing Teams, Developing People, Solving Complex Operational Challenges, And Delivering Exceptional Customer Experiences? If So, OTC Wants To Hear From You.

Responsibilities

• Supervision of shop and field service technicians.
• Scope development and labor estimates for service work.
• Execution of service work in accordance with OTC's Quality Management System. This includes accurate documentation of the work performed.
• Performing warranty evaluations.
• Understanding of project planning and production scheduling.
• Managing monthly targets for both service & repair revenue and gross margin.
• Performing GEMBA walks, managing all onsite safety in coordination with safety team.

Requirements

• A High School Diploma or equivalent required.
• Minimum of 5 years of relevant experience in an industrial setting and leading team.
• Proficient computer skills (Microsoft Project, Excel, Outlook and Word).
• Fundamental understanding of rotating equipment, fabrication, equipment rigging, and machine shop practices.
• Knowledge of the use and maintenance of shop and field service equipment and tools.
• Competent in using measuring devices with accuracy to 0.0001 inches.
• Basic knowledge of welding procedures, preferred.
• Strong analytical and decision-making skills.

Why Join OTC Industrial Technologies?

• Comprehensive Benefits: Medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance.
• Financial Security: 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.
• Work-Life Balance: Paid time off (PTO) and tuition assistance to support your career growth and personal life.
• Career Growth Opportunities: Training programs and career advancement opportunities.