Service Manager

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Manager to oversee the day-to-day operation of the branch’s Service Department in compliance with established policies and procedures.

Responsibilities

• Plan, direct, and control the activities of the Service Department to ensure overall growth and profit objectives are met.
• Formulate major objectives, specific plans, procedures, and programs for the Service Department; evaluate results and performance against objectives.
• Maintain the highest quality standards of professionalism in serving customers and identifying their needs.
• Assess present and future needs, trends, problems, and profit opportunities of the Service Department.
• Establish short and long-term operating and financial objectives for the Service Department within the Company’s overall plans and policies.
• Ensure approved policies and objectives are clearly understood and effectively applied within the department.
• Formulate annual and monthly sales/profit objectives and expense budgets in accordance with company objectives.
• Review and appraise department activities and take appropriate action as necessary.
• Travel to customer locations regularly to promote the Service Department and dealerships.
• Work proactively with the Parts Manager and outside sales force to improve labor sales efforts.
• Maintain appropriate communication within and between all branch departments.
• Promote safe work habits and ensure safety rules are followed.
• Develop and maintain policies and practices that ensure positive employee and customer relations.
• Monitor competition, market conditions, and department operations; keep the Branch Manager informed.
• Coordinate warranty claim processing with the Warranty Manager and administer warranty and policy adjustments fairly.
• Perform other duties as assigned by a supervisor.

Requirements

• CDL preferred.
• Minimum of four years’ experience in a related field.
• Previous supervisory experience.
• Excellent leadership and communication skills.
• Positive, can-do attitude with strong work ethics.
• Commitment to extra hours when needed.

This position has been designated as safety-sensitive. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety. The role includes operating, repairing, maintaining, or monitoring heavy equipment, machinery, or motor vehicles, or handling hazardous materials and/or waste.

Benefits

• Competitive salary.
• Medical, dental, and prescription insurance.
• Disability and life insurance.
• Paid Time Off program.
• 401k and Profit Sharing with employer match.
• Flexible Spending Account.
• Internal promotion opportunities.
• On-the-job training.

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc., which started in Springfield, Missouri, in January 1975. From a small operation with only three employees and no Parts or Service department, MHC has grown into a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company offering a complete array of finance and insurance services. We foster an environment that helps employees realize their full potential—both personally and professionally.