Service Manager
Ladders · United States · 1 wk ago
RemoteRemoteManagement$148k–$246k/yrFull-time
Responsibilities
- Supervise a team of 12+ Field Service Engineers (FSEs)
- Engage employees to enhance job satisfaction and retention
- Ensure team performance metrics are met or exceeded
- Develop team members' soft and technical skills
- Promote accountability to the company’s Values and Standards
- Maintain operational rigor for team tasks
- Lead customer visits to address concerns and identify sales opportunities
- Analyze customer account data and conduct business reviews
- Collaborate with scheduling teams for efficient workload management
- Collaborate with sales channels for sustained growth
- Complete administrative tasks timely to support district operations
- Travel 25% to meet team and customer needs
Qualifications
- 5+ years of industry experience
- 1+ years of leadership or supervisory experience preferred
- Understanding of the company’s products and brands
- Demonstrated financial decision-making skills
- Commitment to employee growth and development
- Knowledge of the company’s field service operations
Benefits
- Remote work option available
- Eligibility for sales incentives
- Choice of company car or vehicle reimbursement
- Full-time schedule with no end date
- Comprehensive benefits package including bonus and stock options