Service Manager

About the role

The Service Manager supports and leads a team of technicians in providing commercial food equipment service, coaching, and training. They are responsible for 1 cost center and up to 15 direct reports.

Responsibilities

• Support technicians with installations, maintenance, repairs, and emergency visits
• Provide coaching and training on equipment, procedures, and customer service
• Meet or exceed customer satisfaction goals
• Talent development and employee engagement
• Manage a branch's operations to achieve revenue growth, profitability, and service levels
• Collaborate with other branch operations personnel to enhance customer experience

Requirements

• High school diploma or equivalent with 4+ years of relevant experience, or 1-3 years of relevant experience with a degree
• Previous management experience
• Knowledge of commercial food equipment and mechanical aptitude
• Ability to manage a P&L statement and cost control
• Strong leadership, innovation, and time management skills

Qualifications

• Education: High school diploma or equivalent with 4+ years of relevant experience, or 1-3 years of relevant experience with a degree
• Work experience: 4+ years of relevant experience, or 1-3 years of relevant experience with a degree
• Skills: Commercial food equipment service, coaching, training, customer service, financial management, leadership, innovation, time management

Skills

• Technical and analytical skills
• Leadership skills
• Time management and communication skills
• Safety awareness

Benefits

Details about benefits will be provided upon hire.

Pay

Compensation will be determined based on qualifications and experience. The range is $75,680.00 - $113,520.00 USD annually.

Schedule

Normal business hours with occasional/frequent/extended hours as needed. Travel requirement up to 50% of time.