Service Manager

About the role

This full-time Service Manager position is based in our Gillette, WY shop, which serves as the regional repair and fabrication hub for northwest branches. We repair mechanical and hydraulic drives for the industrial market and build hydraulic systems designed by our engineering department in Gillette.

What You’ll Do

• Manage and lead day-to-day service center operations, reporting directly to the Branch Manager
• Hire, train, and develop service center personnel
• Manage service requests and correspondence with account managers and customers
• Manage and support the repair quotes and purchasing process
• Quote specialty repair jobs and publish service reports as required
• Maintain a job schedule, overseeing repair details and vendor sourcing
• Manage shop procedures, productivity, and crew levels as needed
• Monitor shop costs, job efficiencies, and profits
• Assist with warranty issues

Qualifications

• 2+ years of mechanical repair and customer service experience
• Leadership required; management experience preferred
• Use of proper English grammar, written and verbal
• Computer skills including Excel and Word; ERP / P1 experience a plus
• Valid driver's license and clean driving record
• High school diploma or equivalent
• This position is expected to be performed on site and is not eligible for relocation benefits
• Must be authorized to work in the US; sponsorship of work visas is not available for this position

Skills

Build a team and meet or exceed service and customer satisfaction goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team.

Benefits

• Competitive pay including bonus opportunities
• 401K, insurance, time off, and employee assistance
• Career paths available in sales, operations, or management throughout the country
• Professional development, training, and tuition reimbursement
• Team-oriented company culture with work/life balance
• Local team environment with national company backing