Service Manager

At EquipmentShare, we’re assembling the best team to transform an industry through innovative technology, real-time support, and a team that truly cares. We’re hiring a Service Manager at our rental facility in Carlin, NV to lead a team of Heavy Equipment Maintenance Technicians (Mechanics).

Responsibilities

• Use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models
• Determine the root cause and corrective action for each issue quickly using real-time information
• Coordinate and supervise the quality performance of equipment mechanics and service personnel
• Schedule repairs for customer and company-owned rental equipment
• Maintain and nurture existing customer relationships to ensure 100% satisfaction and keep customers informed about new or additional services
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
• Provide employee training and development while maintaining a safe work environment
• Perform other duties as assigned

Requirements

• High School diploma (Trade school certificate preferred)
• Experience in field service, maintenance, and repair preferred
• Experience leading maintenance teams
• Valid driver's license with acceptable driving record (must be at least 21 years old to operate company vehicle)
• Must be able to move, stand, stoop, and bend freely
• Must be able to lift up to 50 pounds at times
• This is a safety-sensitive position; any offer of employment will be contingent on passing a 10-panel drug screen

Skills and Qualifications

• Industry knowledge (rental industry or related construction field), ideally three years of maintenance and service experience
• Strong interpersonal and problem-solving skills
• Adaptable to the fast pace of a growing company and able to quickly educate themselves about EquipmentShare products and services
• Competitive yet thrive in a team-oriented environment (preference given to applicants with construction industry experience)
• Superior customer service, teamwork, and verbal/written communication skills
• See challenges as opportunities and embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Benefits

• Monthly Family Dinner Night (employee favorite, restrictions apply)
• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company-provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) with company match
• Generous PTO plus paid holidays
• Gym membership stipend plus wellness programs (earn PTO and prizes)
• Annual tool and boot reimbursements for applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Access to industry-leading diagnostic tools

Pay

Salary range: $75,000–105,000/yr. Factors including past experience and location may affect final compensation rate.

Schedule

Monday to Friday, 7:00 AM to 5:00 PM

About You

You want to be part of a team transforming an industry to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work and are excited about growing within a fast-paced, mission-driven environment.