Service Manager

About the Role

We’re hiring a Service Manager at our rental facility in Jacksonville, FL. This position will lead a team of Heavy Equipment Maintenance Technicians (Mechanics). You’ll use our proprietary T3 platform to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder.

Responsibilities

• Coordinate and supervise the quality performance of our equipment mechanics and service personnel
• Schedule repairs for customer and company-owned rental equipment
• Maintain and nurture existing customer relationships to ensure 100% satisfaction with our service and support
• Keep customers informed about new or additional ways EquipmentShare can improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
• Provide employee training and development while maintaining a safe work environment
• Perform other duties as assigned

Benefits

• Monthly Family Dinner Night — we treat you and your family to dinner every month (*restrictions apply)
• Competitive compensation: base salary plus Company Profit Sharing Plan
• Company-provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) with company match
• Generous PTO + paid holidays
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Annual tool and boot reimbursements for applicable roles
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Access to industry-leading diagnostic tools

Pay

Competitive base salary plus Company Profit Sharing Plan.

Schedule

Monday to Friday, 7:00 AM to 5:00 PM.

Requirements

• High School diploma (Trade school certificate preferred)
• Experience in field service, maintenance, and repair preferred
• Experience leading maintenance teams
• Valid driver’s license with acceptable driving record (must be at least 21 years old to operate company vehicle)
• Industry knowledge (rental industry or related construction field)
• Three years of maintenance and service experience preferred
• Strong interpersonal and problem-solving skills
• Adaptable to the fast pace of a growing company
• Ability to quickly educate yourself and stay up-to-date on EquipmentShare products and services
• Superior customer service, teamwork, and verbal/written communication skills

Skills

• Innovative and dependable
• Competitive but thrives in a team-oriented environment
• Preference given to applicants with experience and/or background in the construction industry

Physical Requirements

• Must be able to move, stand, stoop, and bend freely
• Must be able to lift up to 50 pounds at times

This is a safety-sensitive position, and any offer of employment will be contingent on passing a 10-panel drug screen.

About You

You want to be part of a team that’s transforming an industry to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work and are excited about growing within a fast-paced, mission-driven environment. We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day