Service Manager

About the Role

At EquipmentShare, we’re assembling the best team to transform the construction industry through innovative technology, real-time support, and a team that truly cares. As a Service Manager at our rental facility in Minot, ND, you’ll lead a team of Heavy Equipment Maintenance Technicians (Mechanics) and help build the future of construction.

This role leverages our proprietary T3 platform to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information, you’ll determine root causes and corrective actions efficiently.

Responsibilities

• Coordinate and supervise the quality performance of equipment mechanics and service personnel
• Schedule repairs for customer and company-owned rental equipment
• Maintain and nurture customer relationships to ensure 100% satisfaction and keep customers informed about new services
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
• Train and develop employees while maintaining a safe work environment
• Perform other duties as assigned

Requirements

• High School diploma (Trade school certificate preferred)
• Experience in field service, maintenance, and repair (preferred)
• Experience leading maintenance teams
• Valid driver’s license with an acceptable driving record (must be at least 21 years old to operate company vehicle)
• Ability to move, stand, stoop, and bend freely
• Ability to lift up to 50 pounds at times

Skills and Qualifications

• Industry knowledge (rental industry or related construction field)
• Three years of maintenance and service experience (ideal)
• Strong interpersonal and problem-solving skills
• Adaptability to a fast-paced, growing company and ability to stay updated on EquipmentShare products and services
• Competitive yet team-oriented mindset
• Superior customer service, teamwork, and verbal/written communication skills
• Preference given to applicants with construction industry experience

Benefits

• Monthly Family Dinner Night (company treats you and your family to dinner)
• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company-provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) with company match
• Generous PTO + paid holidays
• Gym membership stipend + wellness programs (earn PTO and prizes)
• Annual tool and boot reimbursements (for applicable roles)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Access to industry-leading diagnostic tools

Schedule

Monday to Friday, 7:00 AM to 5:00 PM

About You

You want to be part of a team transforming an industry to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work and thrive in a fast-paced, mission-driven environment. Ideal candidates:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

This is a safety-sensitive position, and any offer of employment will be contingent on passing a 10-panel drug screen.