Service Manager

About the role

Dream Live Prosper Communities is seeking a motivated, proactive, and highly skilled professional to join our team as a Service Manager. Leading our dedicated service department, you will play an essential role in driving resident satisfaction through the efficient execution of work orders, precisely managing maintenance operations and inventory, and keeping community systems at peak performance.

Responsibilities

• Wow-ing residents with impeccable service
• Craft cost-saving initiatives and manage budgets effectively
• Swiftly respond to resident requests within 24 hours
• Guide the maintenance team's hours, focus, and on-call schedule
• Lead by example, providing mentorship and coaching
• Ready vacant apartments for move-ins, ensuring top-notch repairs and replacements
• Multi-skilled: from painting and electrical work to HVAC and pool maintenance
• Keep grounds pristine, promptly address emergencies, and identify property hazards
• Nurture relationships with service providers, overseeing vendors and supplies
• Maintain a well-stocked maintenance shop without unnecessary spending
• Uphold loss prevention initiatives and manage OpEx maintenance budget
• Streamline purchasing through Appfolio, ensuring cost-effective acquisitions
• Lead from the front, performing technician and groundskeeper duties
• Efficiently schedule vacancies for 5-day turns
• Schedule all vacancies for 5-day turns
• Manage security deposit dispositions and attend required meetings

Requirements

• HVAC Certified
• Lease-Up Experience a Must
• Proven experience as an HVAC Service Manager or a similar role
• Strong knowledge of HVAC systems, components, and controls
• Leadership and team management skills with a focus on collaboration
• Excellent problem-solving and decision-making abilities
• Familiarity with budgeting and cost control principles
• Practical communication skills for interactions with team members, vendors, and residents
• Relevant certifications and licenses in HVAC systems
• Familiarity with property management operations is a plus
• Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
• Possess own basic tools
• Able to lift 50+ lbs and walk multiple flights of stairs daily
• Strong customer service skills and a can-do attitude

Qualifications

• High school diploma or equivalent
• Minimum of 5 years of relevant experience in a similar role
• Valid driver's license, clean driving record, and a reliable vehicle

Skills

• Technical expertise across multiple disciplines, including HVAC, plumbing, electrical systems, appliance repair, and pool maintenance

Benefits

Benefits and perks include PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, and the incredible feeling of making a difference.

Pay

The salary range for this position is $50,000 - $70,000 annually.

Schedule

This job requires a flexible schedule with varied work hours that may include weekends.