Service Manager

Location: 6410 Houston, TX • Working hours: 40-60 per week

About the role

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competencies are the development, production, distribution, and servicing of diesel, gas, and electric drivetrains for professional applications used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles, and other applications.

The Service Manager will assist and repair both the shop and the field, perform testing and modifications of new and used engines, and manage Field Technicians’ job performance using KPIs, service software, customer feedback, and training. The role requires delivering high-quality customer service and representing the DEUTZ brand professionally. The ideal candidate must be self-motivated, results-driven, and committed to increasing their knowledge of DEUTZ’s business, products, markets, and customers while fostering a safe and efficient working environment.

Responsibilities

• Manage shop and field technicians; schedule, quote, and invoice all service jobs in a timely manner.
• Oversee all Workshop and Field activities, including all required documentation per job.
• Procure parts and materials needed for Workshop and Field activities.
• Work directly with sales and project management team members on value-add products and modifications to new engine packages.
• Perform inspection and failure analysis of damaged engines and communicate required repairs with customers.
• Repair engines damaged by shipping and handling.
• Perform dynamometer testing of engines, as required.
• Perform engine modifications by removing and adding external engine components, as required.
• Supervise assembly and testing of value-added engine packages.
• Work directly with Material Coordinator and Material Planner on requirements for assembly projects.
• Assist with the development and continuous improvement of line layout, equipment needs, and assembly processes for value-add and shop repairs.
• Maintain specialty tooling workshop and field requirements per DEUTZ AG expectations.
• Operate in a fast-paced environment, meet deadlines, and work well under pressure.
• Report field activities and gather/refine ideas on how to improve DEUTZ products and policies.
• Assist in engine application/installation inspection.
• Train and assist in technical training of personnel at Distributors, Dealers, OEMs, Rental companies, and End Users.
• Handle administrative tasks, including call reports, itineraries, expense reports, budgets, forecasts, and other requests for action or information.
• Other duties as assigned.

Requirements

• High School Diploma.
• 5 years of management experience.
• Minimum of 5 years’ experience in the diesel industry.
• Strong ability to carry out tasks and job descriptions with a maximum degree of quality and no supervision.

Qualifications

• Proficient with 12- and 24-volt electrical systems.
• Strong understanding of diesel engine fuel systems.
• Well-versed in troubleshooting engine problems.
• Ability to understand and follow detailed assembly procedures.
• Understanding of torque values and special procedures during engine assembly.
• Ability to operate a forklift and overhead crane.
• Ability to work with hand and power tools.
• Ability to manage more than one territory and handle multiple tasks efficiently.
• Successful completion of all DEUTZ Training Classes (preferred).
• Computer knowledge in MS Office (Word, Excel), SAP, and Field Aware (a plus).

Supervisory Responsibility

Leads a team of shop and field technicians.

Travel Requirements

Anticipated domestic and international travel is approximately 10-25% depending on business needs.

Physical Requirements

• Work in manufacturing assembly and warehouse environments.
• Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures.
• No air conditioning in shop areas; office area noise level is usually quiet to moderate.