Service Manager

Develop the service business in the assigned region/area in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Provide daily oversight for a team of experienced Service Technicians and guidance on customer care and technical issues.

Responsibilities

• Control costs and maximize profit levels.
• Strengthen customer relations by making routine visits to resolve issues, advise on service standards, and sell service plans/products, including training.
• Oversee the daily operations of a team of experienced Service Technicians, providing leadership, development, support, and motivation.
• Plan and control the daily workload of Service Technicians and provide technical support to them and customers.
• Interview, hire, and provide orientation/training for new employees.
• Oversee and improve the efficiency of daily administrative routines.
• Visit customers to provide advice on service standards and sell service plans, products, and training.
• Proactively identify, pursue, and resolve service issues.
• Support Service Technicians by facilitating communications with technical support, sales/marketing, and customers.
• Take action to get the job done and maintain communications with all relevant parties.
• Communicate with Service Coordinators to address scheduling issues.
• Provide reports concerning WIP (work-in-process).
• Maintain a safe working environment by enforcing safety procedures and compliance with Federal laws and regulations.
• Arrange safety training for Service Technicians as mandated by regulatory agencies and customers.
• Maintain documentation/certification records relevant to safety training.
• Perform other duties as assigned.

Requirements

• 5-7 years of directly relevant experience, preferably within the Atlas Copco Group.
• High school diploma required; two or four-year technical college degree preferred or an equivalent combination of education and experience.
• Self-directed with excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills.
• Knowledge of safety practices and procedures and OSHA regulatory compliance.
• Proficient in Microsoft Office (Word and Excel) and IBM Lotus Notes applications.
• Some travel required.
• Valid driver’s license.

Benefits

• Excellent compensation package.
• Annual bonus potential up to 15% of annual salary.
• Flexible benefits plan.
• Generous 401(k) retirement plan.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Paid time off.
• Life & Disability insurance.

Pay

Salary range: $46/hr - $58/hr ($95K - $120K) based on knowledge, skills, and experience.

Schedule

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Reading, PA location.

Job location: Reading, PA