Service Maintenance Technician

About the role

RMH Systems, one of the Midwest's largest material handling, packaging, robotics, and industrial scale distributors, is seeking a well-organized and self-motivated person to join our team as a maintenance technician for our scale division in Belton, MO.

Responsibilities

• Performs diagnostics, service repairs, and preventative maintenance on industrial scales in manufacturing settings, floor scales, and truck scales at our customer sites. Travel to different customer locations. Company truck provided.
• Works as part of a cohesive team within the shop to meet customer needs. This includes assisting, mentoring, or sharing knowledge with other technicians in the shop as appropriate.
• Performs emergency repair to malfunctioning equipment at the customer site.
• Involves in equipment installations, as needed.
• Completes annual inspection programs for customers.
• Maintains communication with the customer and answers questions related to the work being performed. Makes recommendations for additional work that needs to be completed.
• Works with inside sales to order replacement parts, as needed.
• Maintains knowledge of existing products and pursues additional technical and product knowledge by actively participating in the training programs. This includes manufacturer training and on-the-job training.
• Completes service report explaining the reason for the call, equipment info, and what work was performed. Tech will also complete any other required paperwork based on state regulations.

Requirements

• A high school diploma or GED equivalent required.
• An associate degree in a related field is preferred.
• Two years of mechanical experience required. Electrical experience preferred.
• Must attain State Scale Technician License within first six months. Paid training to attain this status.
• Ability to perform repairs and maintenance on equipment following technical manuals and diagnostic procedures.
• Valid Driver’s License required, and must be eligible to drive per respective state law based on office location.
• CDL required, or must obtain within first 90 days of employment.
• Strong communication skills.
• Customer service orientation.
• Basic computer knowledge and the ability to operate diagnostic software.
• This position requires 10-20% overnight travel as needed.

Qualifications

• High School diploma or GED equivalent required.
• An associate degree in a related field is preferred.
• Two years of Mechanical experience required. Electrical experience preferred.
• Must attain State Scale Technician License within first six months. Paid training to attain this status.
• Ability to perform repairs and maintenance on equipment following technical manuals and diagnostic procedures.
• Valid Driver’s License required, and must be eligible to drive per respective state law based on office location.
• CDL required, or must obtain within first 90 days of employment.
• Strong communication skills.
• Customer service orientation.
• Basic computer knowledge and the ability to operate diagnostic software.
• This position requires 10-20% overnight travel as needed.

Skills

• Strong mechanical skills.
• A troubleshooting mentality.
• Electrical experience (preferred).

Benefits

• Competitive hourly wage, overtime, and bonuses.
• Insurance coverage – medical with traditional plan or high deductible with HSA, dental, vision, life, short-term, and long-term disability.
• Pre-tax flexible spending accounts for medical and childcare.
• 401(k) with company match.
• PTO, volunteer time off, and paid parental leave.

Pay

Pay ranges from $20 to $35 per hour, based on experience level. In addition to the hourly wage, technicians at RMH are eligible for an annual bonus that pays out between $3000-$8000 based on labor billings. This is paid out quarterly.

Schedule

• 10-20% overnight travel as needed.

Benefits

• Insurance coverage – medical with traditional plan or high deductible with HSA, dental, vision, life, short-term, and long-term disability.
• Pre-tax flexible spending accounts for medical and childcare.
• 401(k) with company match.
• PTO, volunteer time off, and paid parental leave.