Service (Maintenance) Manager - Tapestry West

Capital Square Living (CS Living) is a fully-integrated property management company based in Richmond, VA. Built on the strong foundation of the Capital Square brand—recognized by Virginia Business as one of the “Best Places to Work in Virginia” (2019) and on their “Fantastic 50” lists (2019, 2020)—CS Living develops and manages properties with a vision to build the future, one relationship at a time. Capital Square is also one of the top three securitized 1031 exchange sponsors in the U.S.

About the Role

As a Service Manager at CS Living, you will oversee and perform technical and mechanical work to ensure the inside and external buildings, grounds, amenities, and common areas of the community meet CS Living’s standards for cleanliness, appearance, safety, and overall functionality.

Responsibilities

• Assist and complete work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of defects or problems and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Oversee and complete the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by:
  • Completing the pre-move-out inspection.
  • Creating a list of maintenance work needed.
  • Scheduling vendors and contractors as needed.
  • Obtaining needed supplies and materials.
  • Completing all maintenance tasks.
  • Inspecting completed work.
• Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to reflect the high quality of the community and CS Living standards.
• Periodically inspect work performed by other service team members to assess the effectiveness of policies and procedures and develop corrective action plans as needed.
• Periodically inspect work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required.
• Maintain adequate inventory of spare parts and maintenance materials and work with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Complete monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
• Support cost-cutting and expense control programs by fixing rather than replacing parts when possible, minimizing waste of materials and supplies, and practicing the correct use of tools and equipment.
• Demonstrate customer service skills by treating residents and others with respect, answering questions from team members and residents, responding sensitively to complaints about maintenance services, and addressing assigned work orders with efficiency and urgency.

Requirements

• High School diploma, GED, or related experience and/or training.
• Team members must provide their own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
• Demonstrated ability to apply principles of logical thinking to define and correct problems.
• Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
• Demonstrated ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors, and answer questions related to department operating policies.
• Demonstrated proficiency in internet, word processing, spreadsheet, and database management programs to maintain records of information and develop and provide information for a manager’s use.
• Ability to operate basic office machines such as copiers, faxes, calculators, postage meters, and multi-line telephone systems.
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents.

Schedule

Will normally work a Monday-Friday schedule with rotating weekends; hours may vary to meet the business needs of the property.

Work Environment

Onsite at our properties. Work is primarily in an office environment but may include frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Pay

Industry-competitive wage with performance-based bonuses.

Benefits

• Comprehensive medical, dental, and vision coverage, with 100% of employee-only medical plan premiums covered.
• $35 per paycheck cell phone reimbursement.
• 120 hours of Paid Time Off (PTO) plus 40 hours of sick time.
• 11 company-paid holidays, 2 floating holidays, and 2 days of Voluntary Time Off (VTO).
• Matching 401(k) contribution with immediate vesting.
• 30% housing discount.
• Professional development opportunities.