Service Maintenance Manager

What this job involves

• Oversees a staff of maintenance technicians, groundskeepers and housekeepers, etc.
• Implements training platforms, preventive maintenance programs and regular schedules for the onsite personnel and properties.
• Assists in taking care of day-to-day tasks onsite, such as work orders, reports and handles maintenance contracts, vendor bids and evaluations.
• Oversees compliance with all JLL policies, applicable laws, and ordinances including Fair Housing and Equal Employment laws.
• Ensures the Property is maintained in a manner consistent with established standards and objectives.
• Performs duties of subordinates during times of unfilled positions, if necessary.

What your day-to-day will look like

• Plan and direct the activities of the service team.
• Partner with property manager regarding all aspects of the employment cycle – interviewing, training, developing, mentoring, leading, coaching and managing a high-performing, cohesive team to maximize engagement and minimize turnover in accordance with company policy and procedure.
• Maintain and manage vendor relationships.
• Handle maintenance contracts, vendor bids and evaluations.
• Schedule appropriate vendor if necessary.
• Sign off on service requests completed by service team member.
• Escalate problems or issues to property manager if unable to resolve within a certain time period.
• Oversee community appearance and cleanliness in daily operations.
• Complete premises inspections daily.
• Coordinate with appropriate vendor(s) to ensure asset is properly maintained.
• Update, execute and document preventive maintenance schedule on a regular basis and advise community manager of status.
• Ensure apartments are ready for occupancy by overseeing and scheduling all facets of the make ready process in accordance with leasing needs.
• This includes but is not limited to move out/move in inspections, electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning/replacement, painting, equipment maintenance, preventive maintenance and cleaning.
• Maintain life safety equipment including but not limited to fire pumps, sprinklers, emergency generators, fire panels, smoke detectors, CO detectors, etc. Test equipment as required.
• Document and maintain accurate and detailed maintenance records; including equipment replacement and repairs, appliance, carpet and vinyl replacements, apartment painting, refrigerator coil cleaning, and carbon monoxide checks.
• Identify capital improvements and report to community manager.
• Aid community manager in preparing the property’s budget for normal maintenance operations and recommend property upgrades and capital improvements.
• Monitor the budget and plan purchases and contracted services in accordance with approved budgetary guidelines.
• Ensure daily pool/spa inspections (in season if applicable) are completed, proper water chemistry and cleanliness of pool/spa area are maintained and needed repairs or improvements are completed.
• Adhere to all local, state and federal laws including all laws governing Fair Housing and safety procedures including OSHA requirements.
• Other projects and tasks to be assigned.

Required Qualifications

• High school diploma or equivalent EPA Universal CFC certification required.
• Certificate for Apartment Maintenance Technician (CAMT) preferred.
• Certified Pool Operator certificate may be required.
• Minimum of five (5) years of plumbing, electrical, mechanical, drywall repairs, carpentry, and/or pool/spa maintenance experience.
• Minimum of two (2) years’ service and supervisory experience or equivalent.
• Financial acumen/experience writing and maintaining budgets; general understanding of accounting principles.
• Proficient in property management software (Yardi, RealPage) or other similar property management software.
• Excellent customer service skills while maintaining the highest standards of professionalism.
• May be required to possess a valid driver’s license to drive a company vehicle.