Service Leadperson Shop - CAT Rentals - (2nd Shift)

Education And Experience

• High School diploma or GED
• 3-4 years Required / Credentials
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
• Completed all required training curriculum to be designated a Service Leadperson.
• Moderate level capability in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Essential Job Competencies

• Safety: Fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
• Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources.
• Coaching and Mentoring: Inspires and empowers team members to excel, provides timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals.
• Communication: Uses active listening skills, conveys information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred.
• Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.
• Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
• Resource Management: Manages resources through effective schedules and budgets for people, projects, equipment, and supplies. Plans so that the right resources are assigned to the right tasks. Assigns and manages assets in a manner that supports an organization's strategic goals. Effectively and efficiently allocates all human, financial, and material resources to meet business objectives.
• Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.

Job Specific Duties

• Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
• Wears proper personal protective equipment.
• Works as the immediate Supervisor in assigning and supervising technicians.
• Helps the Foreman in all training, testing and evaluations.
• Works as the working leader of personnel in assigned work area.
• Schedules, supervises and develops shop technicians.
• Ensures Technicians are aware of Safety requirements know their job assignments prior to shift start.
• Reviews service reports for accuracy at completion of the job.
• Establishes procedures for troubleshooting and diagnosing.
• Ensures repair processes are followed at all times and all safe work practices are adhered to.
• Assists Shop Technicians in the proper diagnosis of difficult problems.
• Schedules and conducts bi-monthly Toolbox Safety Meetings on relevant topics, copies of attendants list documented and saved.
• Effectively coordinates service work flow job assignments to shop technicians.
• Maintains a high level of quality for all repairs on machines and components to ensure no faulty work leaves shop.
• Communicates effectively with all Technicians.
• Foreman or supervisor is immediately notified of additional repairs deemed necessary, but not included in the estimate and/or work order.
• Ensures all open work orders are reviewed daily to assure no work order is open more than three days without just reason.
• Performs other duties as assigned.

Company Information

• In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.
• Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami.
• Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.
• Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service.
• In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.
• Currently, more than 2,000 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Organizational Impact

• A person's performance in this job has significant immediate impact on expense, efficiencies or achievement of overall department and company objectives.
• Supervisory Responsibility: Job involves a first level leader, responsible for team members only - no subordinate Supervisors / Managers.

Physical Demands

• Frequently - (3-6 hours/day): Climbing, Balancing, Stooping, Kneeling, Crouching, Reaching, Standing, Sitting, Walking, Talking, Hearing, Pushing - Up to 25 lbs., Pulling - Up to 25 lbs., Lifting - Up to 25 lbs.
• Constantly - (6-8 hours/day): Inside conditions Protection from weather but not necessarily from temperature change.

Environmental Conditions

• Occasionally - (up to 3 hours/day): Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level, Vibration Exposure to oscillating movements of the extremities of whole body.
• Frequently - (3-6 hours/day): Oils, Air particulates / contaminants the worker is required to wear respirator.

Ring Power Corporation, Inc. is an Equal Opportunity Employer