Service Leader-hourly night supervisor

About the role

The role involves ensuring proper greeting, seating, and serving of guests, resolving complaints, managing cash and payments, maintaining facility and equipment, monitoring food temperatures, training employees, and communicating with the Manager on Duty.

Responsibilities

• Ensures proper greeting, seating, and serving of guests.
• Resolves guest complaints effectively.
• Manages cash, credit card information, gift cards, and guest checks.
• Maintains proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
• Maintains proper food temperatures during handling to reduce risk of foodborne illness.
• Trains employees during shifts to ensure proper performance.
• Takes responsibility for preparing and serving menu items according to standards.
• Anticipates and corrects system breakdowns to enhance guest satisfaction.
• Communicates with Manager on Duty and coworkers about product/service deficiencies, equipment, safety problems, etc.
• Manages change fund, cash register, and guest check control.

Requirements

• Basic skills in sanitation, safety, and customer service taught through in-house training.
• Trustworthy; capable of dealing with payment of guest checks and operating cash register.
• Clear communication skills.
• Ability to coordinate multiple tasks simultaneously.
• Frequent reaching, bending, pushing, and pulling.
• High level of mobility and flexibility.
• Ability to work irregular hours under heavy stress/pressure during peak times.
• Must be able to lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
• Must be able to fit through an opening 30 inches wide.
• Exposure to heat, steam, smoke, cold, and odors.
• Continual standing and walking required.

Qualifications

The ideal candidate should have a high school diploma or equivalent. Previous experience in a fast-paced environment is preferred but not required. Training will be provided.

Skills

• Customer service skills.
• Attention to detail.
• Ability to manage multiple tasks.
• Physical stamina and strength.

Benefits

• Comprehensive health benefits including medical, dental, vision, and more.
• 401(k) retirement savings with company match.
• All-you-can-eat pancakes and meal discounts.
• Employee discount program.
• Development pathway with step-by-step career growth.
• 3 college credits for completing manager training.

Pay

Competitive pay with service award incentive.

Schedule

Flexible schedule available.

Perks

• Immediate family members are also eligible for educational assistance with DeVry University, including complimentary laptops.
• Get paid daily through Daily Pay!

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About Perkins

Founded in 1958, Perkins® operates 277 restaurants in 32 states and two Canadian provinces. The Perkins system includes 81 company-owned and operated restaurants and 196 franchised units. Perkins is known for its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its recently remodeled restaurants designed for efficiency and guest satisfaction. Perkins is committed to guest satisfaction and offers a range of benefits and development opportunities for its employees.