Night Supervisor

Essential Duties and Responsibilities

• Achieves sales plan in the store by:
  • Ensuring the store is fully staffed.
  • New employees are trained.
  • Store is properly merchandised and is clean.
  • Cash registers have adequate change reserves.
• Responds to long lines at the cash register by assisting the cashier or opening another register to reduce customer-waiting time.
• Supports the corporate culture by promoting a management style of open communication, accountability and consistent treatment of all employees as well as compliance with all Federal and State laws.
• Provides training by answering questions, giving directions and offering constructive feedback about task performance to employees. Reviews the ARC Thrift Store Employee Reference Guide with employees as appropriate.
• Writes disciplinary actions, performance feedback for employees and communicates effectively with the employees regarding these matters.
• Maintains daily employee attendance records for assigned departments and effectively communicates with employees.
• Prompt decision making to resolve problems submitted by associates.
• Ensure full accountability in daily handling of assigned store funds; register operations and accuracy in daily deposits.
• Provide safety guidelines to employees, coach employees regarding safety issues, identify and promptly report safety concerns to the Store Manager.
• Open and close the store as required.
• Manage operations/replenishment production as appropriate.
• Implement all aspects of the customer service program.
• Implement Operations Manual guidelines for banking and cash handling to ensure accuracy and accountability.
• Ensures shopping carts are in store at closing.
• Follows closing procedures in the Operations Manual to ensure the store is secured at the close of each business day.
• Prepares the production room for the next shift by ensuring that dropped off donations are inside store.

Supervisory Responsibilities

• Responsible for supervising associates and other supervisors as assigned by the Store Manager, in support of the overall store operations during evening and Sunday’s.

Qualifications

• Knowledge, Skill and Ability:
• Ability to identify merchandise quality and price it competitively.
• Evidence of training, leading and guiding associates to achieve objectives.
• Ability to interact effectively with employees, external contacts and customers.
• Ability to read and comprehend instructions, short correspondence and memos.
• Ability to write employee performance memos, which provide clear feedback to employees.
• Ability to effectively present information in one-on-one and small group situations to customers and employees of the organization.
• Ability to add, subtract, multiply, divide and figure percentages to effectively use operational reports.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

Education and/or Experience Required

• Two years of progressive experience in retail environment during which responsibilities were considerably increased. Managing a minimum of 5 people is required or equivalent retail thrift store experience.
• Experience working with a diverse workforce.
• Ability to work with individuals possessing developmental disabilities.
• Ability to use good judgment.
• Energy to take on fast-paced work.
• Strong written and verbal communication skills.
• Good listener.
• Well-organized and self-directed.
• PC literate, Windows based platform.