Service Lane Manager – Toyota | Advisor Leadership | High Volume | $100K–$150K+

About the role

The Service Lane Manager oversees daily service lane operations at a high-volume Toyota dealership in Wood-Ridge, NJ. The dealership operates a fully digital, paperless, touchless service drive with approximately 1,500 customer-pay repair orders per month.

Responsibilities

• Lead, coach, and develop Service Advisors
• Hold advisors accountable to sales performance, gross profit, and process compliance
• Ensure consistent presentation of factory-recommended maintenance and repairs
• Maintain high standards while supporting advisors without pressure tactics
• Ensure vehicles move through the service lane and shop efficiently
• Coordinate with shop leadership to manage workflow and reduce bottlenecks
• Support advisors in overcoming customer objections professionally
• Monitor individual and team performance metrics
• Drive consistent maintenance and repair sales through proper process
• Review RO trends, averages, and opportunities for improvement
• Maintain consistency in a fully digital, paperless service environment

Requirements

• Prior Service Manager, Lane Manager, or Senior Advisor leadership experience
• Strong understanding of dealership service KPIs (RO count, ELR, GP, CPI, hours per RO)
• Ability to coach advisors to sell with confidence and integrity
• Strong organizational and communication skills
• Calm, professional leadership style
• Ambitious, growth-minded, and process-driven mindset

Qualifications

• Proven track record of improving service department performance
• Experience managing multiple service advisors and technicians
• Knowledge of Toyota service processes and procedures
• Ability to communicate effectively with customers and staff
• Strong problem-solving and decision-making skills

Skills

• Effective communication and interpersonal skills
• Leadership and coaching abilities
• Process improvement and efficiency
• Customer service orientation
• Technology proficiency (digital write-up, inspections, communication tools)

Benefits

• Competitive compensation package: approximately $100,000–$150,000+ annually, based on experience and performance
• Performance-based incentives tied to service department results
• Stable, full-time leadership role
• Ongoing training and professional development

Pay

$100,000–$150,000+ annually, based on experience and performance

Schedule

Full-time position