Automotive Service Advisor - Up to $100K+

Location: Rochester, Washington. Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. (no weekends). Pay: Base pay plus commission with earning potential well over $100,000 annually.

About the role

We are seeking an experienced Automotive Service Advisor to join a well-established independent repair shop serving the Rochester, Washington area. Since 2010, this growing business has built a reputation for honest service, quality repairs, and outstanding customer care. If you're an experienced advisor who enjoys building relationships, thrives in a fast-paced environment, and wants a Monday through Friday schedule with strong earning potential, we'd love to hear from you.

Responsibilities

• Greet customers and provide an exceptional service experience from vehicle drop-off through delivery.
• Listen to customer concerns and clearly communicate repair recommendations, estimates, and timelines.
• Create and manage repair orders while coordinating workflow with technicians.
• Maintain consistent communication with customers regarding repair progress and vehicle status.
• Utilize Protractor shop management software along with AutoVitals Digital Vehicle Inspections (DVI) and CRM tools to manage repair orders and customer communication.
• Coordinate parts orders, warranty claims, and customer follow-up.
• Work closely with technicians to prioritize repairs and ensure quality workmanship.
• Help customers make informed repair decisions through honest, solution-focused recommendations.

Qualifications

• 3+ years of Automotive Service Advisor experience preferred (huge plus); open to individuals with amazing selling and customer service skills.
• Independent repair shop experience is required.
• Excellent communication, customer service, and organizational skills.
• Experience using shop management software and digital communication platforms.
• Experience with Protractor and AutoVitals is preferred.
• Ability to manage multiple repair orders in a fast-paced environment.
• Team-oriented with a professional, customer-first approach.

Compensation & Benefits

• Base pay plus