Service Advisor / Service Writer – Toyota | Digital Service Drive | High Volume | $75K–$130K
About the role
Preview: High-volume, family-owned Toyota dealership in Wood-Ridge, NJ seeking experienced Service Advisors who can present value-driven recommendations in a fully digital service environment. Commission-based pay with strong earning potential.
We are a family-owned Toyota dealership with a busy, well-run service department handling approximately 1,500 customer-pay repair orders per month, plus warranty work. We are expanding into a new, state-of-the-art facility and operate a fully digital, paperless, touchless service drive. Our advisors work closely with factory-trained and certified technicians, allowing us to deliver accurate diagnostics and professional, value-based service recommendations.
We are seeking experienced Service Advisors who take a consultative, professional approach to service. This role is ideal for individuals who can explain technician diagnostics, present factory-recommended maintenance and repairs, and help customers make informed decisions — without pressure or gimmicks. Success in this role comes from understanding the product, communicating value and benefits, and building long-term customer relationships.
Responsibilities
- Greet customers and manage the service write-up process
- Clearly explain diagnostic findings from factory-trained technicians
- Present recommended repairs and maintenance based on Toyota factory guidelines
- Communicate value and benefits, not just price
- Utilize a fully digital, paperless, and touchless service system
- Maintain proactive communication with customers throughout the repair process
- Collaborate with technicians to ensure accuracy and efficient workflow
- Build trust, repeat business, and long-term customer relationships
Requirements
- Prior Service Advisor experience (Toyota or dealership experience preferred)
- Strong communication and customer engagement skills
- Ability to confidently present recommendations and explain value
- Comfortable working in a