Service Installation Technician

About the Role

Zito Media is seeking a Service Installation Technician to perform routine installations, disconnects, and troubleshooting of cable, high-speed internet, phone services, and end user equipment. This position requires instructing subscribers in the general use of company equipment and services as needed, and may include on-call evenings and weekends when scheduled or needed. Prior experience is preferred, but the company is willing to train the right candidate.

Responsibilities

• Install cable television, internet, and phone services.
• Complete and submit all assigned work orders.
• Identify faults within the subscriber drop, up to the subscriber equipment, to ensure proper signal level, picture quality, and compliance with all local, state, federal, and Zito Media requirements and standards.
• Correct faults by adjusting, repairing, or replacing components.
• Complete work assignments generated through subscriber service requests.
• Communicate effectively with customers concerning reception problems, instructions, and services.
• Apply technical expertise to evaluate problems and implement the best solutions.
• Work under minimal supervision, within broad guidelines of procedures and goals.
• Maintain a professional attitude and appearance at all times.
• Perform other related duties and tasks as assigned or as they become evident.
• Travel out of state may be required at times to assist with coverage.

Requirements

• Safely able to climb a ladder multiple times throughout the day (ladders typically rated at 250lbs maximum capacity).
• Ability to climb, carry, set-up, and extend ladders weighing up to 100lbs multiple times daily.
• High school diploma or its equivalent.
• Valid state driver’s license along with an excellent driving record.
• Friendly, patient, and diplomatic demeanor with basic courtesy.
• Basic computer troubleshooting, including email and MS Office.
• Prior experience in a service environment preferred.
• Ability to climb poles and ladders daily.
• Confidence working in/on buckets, ladders, and utility poles at heights of up to 40 feet.
• Ability to work indoors and outdoors in all types of weather.
• Proficiency with standard tools of the trade (screwdrivers, wrenches, drills, strippers, crimpers, hammers, etc.) to route cable, connect cable, and install electronic equipment.
• Able to work a variety of schedules, including normal duty and on-call duty.
• Sufficient visual and aural acuity to operate standard test and measurement equipment.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan.
• Discounted services for employees who reside within Zito Media coverage areas.