Service Improvement Architect

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

About the role

Service Improvement Architect evaluates Service Level Agreement (SLA) performance and researches ways to implement service improvements. Liaises with enterprise architects, system architects, ServiceNow architects, network architects, cybersecurity architects, IT architects, and operations teams. Recommends improvements (e.g., tools, processes, and methodologies) that will increase efficiency and provide best-value services.

• Drives the development, assessment, recommendations, and implementation of continuous improvement/re-engineering initiatives to simplify processes, eliminate waste, and reduce risks.
• Provides technical and managerial leadership to assigned tasks, including contract and subcontractor management.
• Supervises assigned staff; participates in the development of technical project plans, proposals, reports, and task order and administrative reporting.
• Conducts planning and provides recommendations to client on task workload.
• Coordinates development of deliverables and products and ensures quality of project deliverables.
• Effectively manages projects following the Agile methodology including Scrum.
• Uses Cameo EA to draft UAF/SysML/BPMN diagrams to facilitate analyses, produce technical documentation, and report findings and recommendations to stakeholders.
• Analyzes requirements, defines project scope and objectives, develops work plans and schedules, and oversees work to ensure quality products and viable solutions; works closely with the Knowledge Management (KM) Team on software tool solutions implementation.

Requirements

• Bachelor’s Degree in STEM discipline, 12+ years of experience or Master’s Degree and 10 years of experience.
• Active Top Secret clearance with SCI eligibility.
• ITIL 5 Foundation certification.
• DoD 8140 compliant cyber certification.
• US Citizenship.
• Experience in enterprise project management, program analysis, and systems engineering for DoD IT programs.
• Experience with Model-Based Systems Engineering and Digital Engineering methods and tools is highly desirable.

Location

Offutt AFB, NE (onsite, less than 10% travel).

Pay

The likely salary range for this position is $159,800 - $216,200.

Schedule

40 hours per week, full-flex work week.

Benefits

• 401K with company match.
• Comprehensive health and wellness packages (medical, dental, vision).
• Paid time off (vacation, sick, personal time, holidays, parental leave, military leave, bereavement, jury duty).
• Short and long-term disability benefits, life insurance, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
• Internal mobility team dedicated to career growth.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology exposure.