Service Assessment Agent

Position Responsibilities

• Diagnose and set qualified service appointments to achieve set metrics of service first time through.
• Work directly with our customer to resolve installation/service process issues in a measurable timeline to ensure a positive customer experience.
• Use the service assessment methodology script and technology to validate services that are more complex and may require a more experienced service technician visit.
• Provide world-class customer experience through soft skill and conflict resolution skills, providing to fulfill the brand promise through signature delighting customers via Renewal’s Signature Service methodology and tactics to include soft skills and conflict resolution.
• Process Improvement – actively provide feedback to improve process and continue growth and development of program.
• Develop and commercialize educational/instructional materials to foster self-sufficiency through “The Link and “RenewU” to support operation, installation, service and administrative leaders and technicians.
• Collaborate with Field Ops Team to evaluate retail operation performance regarding Renewal retail agreements, policies, processes and standards linked to installation, product quality, signature service, and customer experience.

Minimum Qualification and Skill Requirements

• College degree in business or related field, or equivalent combination of education and experience.
• Field sales, customer service, technical writing and publication, process development, and training experience helpful.
• Knowledge and experience of Renewal retail technology platforms (rForce, Mitel) is preferred.
• Understanding of current technology and department processes.
• Product, installation and service application knowledge is preferred.
• Demonstrated ability to overcome objections, negotiate positive outcomes and present positive image of the company.
• High level of emotional intelligence and listening skills.
• Strong written and verbal communication skills, ability to build relationships at all levels.

Culture and Benefits

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success.

• 401(k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.