Service Hub Strategy and Planning Manager - 1206

About the role

The Service Hub Strategy and Planning Manager plays a critical role in driving operational excellence across our DAL, PBI, MDW, LAS, and VNY Service Hubs. This individual will serve as a subject matter expert on Service Level Agreements (SLAs), ensuring all performance metrics are closely monitored and aligned with strategic goals.

Responsibilities

• Provide detailed updates every 4 hours to personnel at the DAL, PBI, MDW, LAS, and VNY Service Hubs.
• Review Remaining Over Night (RON) reports to identify Minimum Equipment List (MEL) items that can be cleared or require parts ordering.
• Collaborate at the start of each shift with the Supervisor/Lead and NetJets Site Manager to develop a safe and timely Return to Service (RTS) plan aligned with SLA parameters for all Service Hubs.
• Identify and report all MELs that are not properly set up or remain unassigned across work orders.
• Track and report all unmet Performance to Plan (P2P) lines at each Service Hub.
• Track and report all Out-of-Service (OOS) maintenance lines that are not met at each Service Hub.
• Prioritize and coordinate the setup of accurate maintenance lines with the Maintenance Control Center (MCC), based on the tally sheet.
• Maintain high attention to detail when updating MxNet and managing email communications.
• Coverage of other Strategy and Planning Manager shifts as needed, including extended hours or coverage during scheduled days off.
• Notify your supervisor in advance if you’re unable to work your assigned shift.
• Maintain reliable transportation to ensure timely arrival at work each day.
• Perform all duties in compliance with Federal Aviation Administration (FAA) regulations.
• Adhere to all company policies and safety procedures while on duty.
• Show a strong sense of urgency and commitment to meeting performance goals.

Requirements

• Your Education: A high school diploma or equivalent is required. An A&P license is required. A valid driver’s license approved for airline travel and/or a valid passport is ideal but not mandatory. Aircraft-specific factory training is preferred.
• Your Experience: Ability to report to work per assigned shift schedule, including overtime and weekend assignments. At least 5 years of experience working as an A&P mechanic. Experience with various models of corporate aircraft. Experience with Microsoft Office 365 products required.
• Your Initiative: Self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints is common.
• Your Sense Of Responsibility: Available to cover other Strategy and Planning Manager shifts as needed. Notify your supervisor in advance if you’re unable to work your assigned shift. Maintain reliable transportation to ensure timely arrival at work each day. Perform all duties in compliance with Federal Aviation Administration (FAA) regulations. Adhere to all company policies and safety procedures while on duty. Show a strong sense of urgency and commitment to meeting performance goals.

Qualifications

• Proficiency in Microsoft Office 365 applications (e.g., Outlook, Excel, Word, Teams).
• Capable of learning and mastering new computer-based maintenance programs.

Skills

• Understanding and implementing regulations and guidelines.
• Troubleshooting or evaluating system operation.
• Working with others professionally.
• Coordinating projects.
• Team management skills.

Benefits

• Medical, Dental and Vision Coverage with Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Life Insurance, Disability Benefits & Supplemental Benefits.
• 401(k) Plan with Employee Contributions & Employer Match.
• Paid Company Holidays & Weekly Paid Time Off Accruals.
• Weekly Competitive & Industry Leading Pay.
• Semi-annual discretionary bonus.
• Employer contribution to a Health Savings Account (HSA).

Pay

The hourly rate for this position generally ranges between $25.00 - $55.00. Actual hourly rate will vary and may be above or below the range based on various factors including but not limited to location, experience and performance.

Schedule

12-hour shifts: 0600–1800
Planner Manager 1: Sun–Tue + every other Wed
Planner Manager 2: Thu–Sat + every other Wed

Locations & Lifestyle

West Star Aviation stands as a leading independent Maintenance, Repair and Overhaul (MRO) provider. Employing over 3,000 professionals, we offer comprehensive services from our strategically located full-service facilities in East Alton, IL; Grand Junction, CO; Chattanooga, TN; Millville, NJ; Perryville, Missouri; and Statesville, NC as well as satellite locations in Denver, Houston, Minneapolis and Chicago. Our extensive capabilities encompass maintenance, paint, interior, and avionics services, supported by the largest Aircraft On Ground (AOG) network in the country, ensuring prompt and reliable mobile repair services nationwide.