Service Foreman (Paclease)

Salary: $32–$35 per hour. Due to federally mandated DOT regulations, this is a drug-free workplace; any offer of employment is contingent on passing a pre-employment drug screening.

About the role

The Service Foreman assigns, supervises, and verifies the quality of work performed by Service Technicians.

Responsibilities

• Maintains service-shop capacity control and communicates capacity status throughout the day with the Service Writer.
• Receives work orders from Service Writers and assigns work to Service Technicians based on skill level and time-of-completion directed by the Service Writer.
• Performs quality-control checks of workmanship on each service project and provides technician training.
• Coordinates communication between Service Writer and Service Technician regarding recommended services, changes in repairs, costs, and time-of-completion.
• Controls actual time spent by Service Technician on each flat-rate service job.
• Manages special tools and usage; coordinates equipment purchase and replacement with Service Manager.
• Oversees shop cleanliness and order.
• Assists Service Writer, Service Manager, and Warranty Administrator in the performance of their duties.
• Maintains a working understanding of all warranty policies and procedures of vendors and Kenworth.
• Maintains training and experience with specialized materials, equipment, and safety techniques necessary for superior servicing of customer equipment (e.g., Service net, QSOL, Cat, Service Ranger).
• Attends training sessions as required by Service Manager.
• Generates and maintains all work orders and repair orders; assists customers in identifying needed services.
• Coordinates all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status-of-repair inquiries, payment terms, and complaints.
• Calculates all labor charges on flat-rate repair orders; reviews labor charges on hourly-rate repair orders; demonstrates ability to close all repair orders.
• Ensures timely, competent, and courteous relations with service customers; analyzes quality-control reports.
• Promotes the sales of labor, parts, and accessories during customer contact.
• Monitors daily all open repair orders and closes them as quickly as possible.
• Troubleshoots with parts department any delays in receiving parts for repair orders and resolves quickly; monitors inter-company tickets to ensure equal priority.
• Issues workers’ compensation “First Report of Injury” forms to injured employees; ensures forms are correctly completed and returned immediately; forwards reports to Service Manager for review and to Insurance Company for processing.
• Assists Service Manager, Warranty Administrator, Credit Department, and Production Control in the performance of their duties.
• Works with Credit Manager in verifying open charge-account status prior to accepting P.O., unit release, and updates the repair-order system estimates.
• Maintains friendly working relationships with customers and company employees, providing assistance, information, and instruction as necessary to expedite repairs and preserve good relationships.

Requirements

• Ability to read, write, and comprehend English instructions and information.
• High school diploma or equivalent.
• Two years of experience as a heavy-duty truck repair technician.
• Working knowledge of all heavy-truck repair methods.
• One year of supervisory experience.
• Excellent communication, organizational, and managerial skills.
• Valid Commercial Driver’s License and good driving record.
• Professional personal appearance.

Working Conditions

• Physically demanding position; will stand six to eight hours per shift.
• Will stoop, kneel, crouch, crawl, reach, handle, and feel.
• Will lift parts weighing up to 50 pounds.
• Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and nonhazardous materials.
• Climb in and out of customer vehicles to record information and road-drive.

Benefits

• Comprehensive health and dental insurance.
• Flexible Spending Accounts (FSAs) with FLEX Card.
• Group life insurance.
• Short-term and long-term disability insurance.
• Voluntary life insurance.
• Corporate holidays, paid vacation, and personal leave.
• 401(k) plan with company match.
• Voluntary supplemental insurance plans.

About the company

Kenworth Sales Company is a family of companies based in Salt Lake City, Utah, with over 38 dealerships in the Intermountain West and Mid-Atlantic regions. All 33 service locations proudly hold PremierCare Gold certification, demonstrating a commitment to providing superior customer care.