Service Foreman

JOB SUMMARY

The primary function of the Service Foreman is to assign, supervise and verify the quality of work performed by the Service Technicians.

DUTIES AND RESPONSIBILITIES

• Maintains the service shop capacity control. Communicates capacity status throughout the day with the Service Writer.
• Receives work orders from Service Writers and assigns the work to Service Technicians based upon their skill level and the time-of-completion directed by the Service Writer.
• Performs quality control checks of workmanship on each service project and provides technician training.
• Coversions communication between Service Writer and Service Technician regarding recommended services, changes in repairs, costs, and time-of-completion.
• Controls actual time spent by Service Technician on each service job performed on a flat rate.
• Controls special tools and usage. Coordinates equipment purchase and replacement with Service Manager.
• Oversees the shop cleanliness and keeps the shop in order.
• Aids Service Writer, Service Manager, and Warranty Administrator in the performance of their duties.
• Maintains a working understanding of all warranty policies and procedures of vendors and Kenworth.
• Maintains a level of training and experience with specialized materials, equipment, and safety techniques necessary for superior servicing of the customer's equipment. To include but not limited to Service net, QSOL, Cat, Service Ranger, etc. Attends training sessions as required from time to time by Service Manager.
• Generates and maintains all work orders and repair orders. Assists customers in identifying needed services.
• Covers all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status-of-repair inquiries, payment terms, and complaints.
• Calculates all labor charges on flat rate repair orders. Reviews all labor charges on hourly rate repair orders. Demonstrates the ability to close all repair orders.
• Insures timely, competent and courteous relations with service customers. Analyzes quality control report.
• Promotes the sales of labor, parts and accessories during customer contact.
• Monitors daily all open repair orders and closes as quickly as possible. Troubleshoots with parts department any delays in receiving parts for repair orders and resolves quickly. Monitors Inter-company tickets to ensure equal priority.
• Issues workmen's compensation "First Report of Injury" forms to injured employees. Ensures forms are correctly completed and returned immediately. Promptly forwards reports to Service Manager for review, and to Insurance Company for processing of claim.
• Aids Service Manager, Warranty Administrator, Credit Department, and Production Control in the performance of their duties.
• Works with Credit Manager in verifying open charge account status prior to accepting P.O., unit release and updates the repair order system estimates.
• Maintains friendly working relationships with customers and company employees, providing assistance/information/instruction as necessary to expedite repairs and preserve good relationships.

QUALIFICATIONS

• Ability to read, write, and comprehend English instructions and information.
• High school diploma or the equivalent.
• Two years of experience as a heavy-duty truck repair technician.
• Working knowledge of all heavy truck repair methods.
• One-year supervisory experience.
• Excellent communication, organizational, and managerial skills.
• Valid Commercial Driver's License and good driving record.
• Professional personal appearance.

BENEFITS

• Comprehensive Health and Dental insurance.
• Flexible Spending Accounts (FSAs) with FLEX Card.
• Group Life Insurance.
• Short Term & Long-Term Disability Insurance.
• Voluntary Life Insurance.
• Corporate Holidays.
• Paid Vacation and Personal Leave.
• 401(k) plan with company match.
• Voluntary Supplemental Insurance plans.

About the company

Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid-Atlantic regions.

Equal Opportunity Employer

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.