Service Finance Consumer Loan Processor

Regular, full-time position. Fluency in English required. 1st shift.

Responsibilities

• Process Home Improvement loans accurately and on time according to established workflows, procedures, and regulations.
• Verify and enter all contract and applicant information correctly.
• Follow up with clients on outstanding stipulations, verifications, or documents needed to complete loan processing.
• Perform detailed reviews of documentation to ensure loans meet credit guidelines.
• Develop and maintain positive working relationships with co-workers, clients, and business partners.
• Meet or exceed production targets.
• Manage multiple loan files simultaneously, each with minimal complexity.
• Escalate any problems that may arise.

Requirements

• High school diploma or equivalent education and related training or experience.
• Excellent problem-solving skills.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Ability to work in a fast-paced environment.
• Works well in a team environment.
• Ability to input data accurately and quickly.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Preferred Qualifications

• Six months of loan processing experience.

Working Conditions

• Sitting: Constantly (more than 50% of the time).
• Standing: Occasionally (less than 25% of the time).
• Walking: Frequently (25% – 50% of the time).
• Bending: Occasionally (less than 25% of the time).
• Lifting: Up to 10 lbs.
• Able to access and interpret client information from a computer and hear/speak with individuals in person and on the phone.
• Able to operate standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Able to work all scheduled hours, including overtime as directed by manager/supervisor and required by business need.
• Minimal travel, up to 10%.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and disability coverage.
• Accidental death and dismemberment insurance.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on hire date and full-time/part-time status) during the first year of employment.
• 10 sick days (prorated).
• Paid holidays.
• Eligibility for defined benefit pension plan, restricted stock units, and/or a deferred compensation plan, depending on position and division.