Service Field Technician III

Duties & Responsibilities

• Travel to the customer's home to Install/Upgrade/Service supported products.
• Troubleshoot and test supported products to identify problems.
• Explain procedures/costs and schedule follow up calls if needed.
• Diagnose and repair supported products using schematics along with either test equipment or electronic meters.
• Provide customers with education solutions. Instruct customers on the operation and maintenance of their products.
• Provide customers with information on the wide variety of CSS products and upgrades.
• Accurately record product, client, and entitlement data for the work order.
• Complete administrative duties including ordering parts, scheduling and communicating with dispatch, electronically sending repair records to the service center.
• Maintain company-owned vehicle, laptop, cell phone, test equipment, parts and tools.
• Installation & Maintenance: Install, repair, and maintain fiber optic cabling, including underground, and building-entrance infrastructure.
• Fiber Splicing: Perform mechanical or fusion splicing of single-mode (SM) or multi-mode (MM) fiber cables within enclosures.
• Testing & Troubleshooting: Use specialized equipment—including OTDR (Optical Time-Domain Reflectometer), power meters, and light sources—to test signal strength, verify continuity, and diagnose issues.
• Other directives as required.

Requirements

• Excellent interpersonal and customer service skills
• Willing to travel to Palm Beach and Fort Lauderdale areas
• Professional and pleasant telephone manner
• Organized and detail oriented with excellent follow through skills
• Working knowledge of PC and/or MAC devices
• Working knowledge of Microsoft office programs – Outlook and Excel
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Flexibility to work outside of normal business hours and on weekends when required. This job will require varied shifts and hours including weekends and holidays.
• Must have clean MVR

Skills & Abilities

• High school diploma or equivalent
• At least three years of experience in service-related field
• 1-2 years in a customer service-related field
• Experience working with/installing Audio/Visual equipment
• General Construction experience
• Fiber Testing, Troubleshooting, and Repair Experience Required

Physical Requirements

• Perform manual labor that includes walking, stooping, bending, climbing stairs, climbing ladders, sitting, frequent standing.
• Must be able to lift 75 pounds at times.

Benefits

• 401K
• PTO & Holiday’s
• Medical, Dental, Vision, Medical FSA
• Voluntary Benefits: Life, AD&D, Disability