Service Excellence Ambassador-part-time, nights

About the role

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Responsibilities

• Give and collect information to visitors/families/patients regarding patient's location, condition, and treatment progress while maintaining confidentiality
• Facilitate communication between patient, family and hospital staff
• Act as a patient advocate by investigating concerns and expediting admission and other delays
• Resolve problems and complaints and escalate when necessary
• Respond to special needs and ensure needs are being met
• Greet, give directions, and escort visitors/families/patients, assisting with wheelchairs when necessary
• Answer multi-line phone and transfer callers to appropriate patient room or other location
• Oversee functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas
• Perform other duties as requested by supervisor
• As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties

Qualifications

• Bachelor's Degree in Communications, Public Relations, Social Sciences, or health related field (equivalent experience may be considered)
• Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, diversity training and working of hospital
• Minimum two years of experience in a consumer advocacy or service role

Schedule

Night shift, 16 hours per week