Service Excellence Ambassador (Part-Time, Casual)

Responsibilities

• Giving and collecting information to visitors/families/patients regarding the patient's, location, condition and treatment progress while maintaining confidentiality
• Communicating between patient, family and hospital staff
• Acting as an advocate by investigating and expediting admission and other delays.
• Resolving problems and complaints and escalating when necessary
• Responding to special needs and ensuring needs are being met
• Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary
• Answers multi-line phone and transfers callers to appropriate patient room or other location
• Overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas

Requirements

• High School or GED (Required)
• Minimum Two years of experience in a consumer advocacy or service role.
• Equivalent experience may be considered.

Qualifications

• Communications, Public Relations, Social Sciences, or health related field. Equivalent Experience may be considered.
• Working knowledge of stress management, and crisis theory.
• Experience in patient care setting.
• Three years of experience in consumer advocacy/service.
• One years experience in patient advocacy role in health care.
• Formal training in customer service.
• Knowledge of process improvement and patient education.
• 3-5 years of customer service and/or clerical related experience in healthcare environment.

Benefits

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Pay

N/A

Schedule

Variable