Service Excellence Ambassador | 16 Hours Weekly | Nights

About the role

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry

Responsibilities

• 15% Giving and collecting information to visitors/families/patients regarding the patient's location, condition and treatment progress while maintaining confidentiality
• 25% Communicating between patient, family and hospital staff
• 10% Acting as an advocate by investigating and expediting admission and other delays
• 5% Resolving problems and complaints and escalating when necessary
• 15% Responding to special needs and ensuring needs are being met
• 10% Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary
• 5% Answering multi-line phone and transferring callers to appropriate patient room or other location
• 15% Overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas
• As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

Requirements

• Bachelor's Degree (Required)
• Preferred fields: Communications, Public Relations, Social Sciences, or health related field. Equivalent Experience may be considered.
• Knowledge of conflict resolution, interpersonal Communication, win-win negotiations, medical terminology, diversity training and working of hospital.
• Minimum Two Years of Experience in a consumer advocacy or service role.

Schedule

Schedule: 10:00 PM - 6:30 AM, 2 shifts per week. Rotating schedule: Monday, Wednesday, Saturday, and Sunday. Every Other Weekend. Work Shift: Night, Scheduled Weekly Hours: 16, Department: Guest Services and Ambassadors.