Service Engineer (Midlands based)

The Vacancy Reporting directly to the Services Manager, you will work closely with an Exeter based Service team. Your primary responsibility will be the completion of warranty and annual service work for Gas, Electric and Solid Fuel heating appliances. The role will include diagnosing faults and repairing appliances in a timely and cost-effective manner. Alongside warranty work, the role will include carrying out the maintenance of Gazco and Stovax appliances within dealer’s showrooms and completing chargeable annual servicing and repair work for our customers, with the aim to retain the customers servicing requirements for the next year. Although the role will cover a pre-determined area, travel to most areas of the UK will be necessary and will involve being away from home for up to 4 nights each week. The role will provide a fully equipped van, laptop/iPad and phone. Job Description To be an ambassador for Stovax Gazco Ltd creating a professional and courteous approach when dealing with customers.To ensure all service and warranty calls are carried out in a professional, timely and accurate manner, ensuring that the issues are properly and fully resolved during the first visit.To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation/user fault, which will then be charged on site to the customer.To up sell chargeable service work whilst on site and take payment using the supplied payment terminals.To document and report on all calls and problems identified in the field to the technical department in an accurate and timely manner.To ensure the end user’s safety in accordance with all the relevant regulations for installation and use.To issue any safety notices if required and to inform the relevant personnel.To ensure faulty parts are returned adequately labelled for testing.In addition to these functions, employees are required to carry out such other duties as may reasonably be required, this will include annual product training events for our retailers and/or other group staff.To be responsible for ensuring the vehicle supplied is also kept in a clean and tidy condition. Furthermore, you will need to keep all servicing and maintenance up to date, including regularly checking the oil and water levels. The Company The Stovax Group (comprising Stovax & Gazco) designs, manufactures and distributes high quality solid fuel, gas and electric stoves & fireplaces to more than 30 countries. The Stovax Group has predominantly grown organically through designing and developing its own products which are at the mid to upper sector of the market. The Stovax Group VALUES PEOPLE employing around 300 employees and has a proven record of developing and promoting staff. The Group continues to invest not only in a continuous new product programme, DRIVING INNOVATION, but also in structured training (both internal and external) for its staff. The common requirement for people interested in these roles will be a desire and commitment to be involved in a dynamic business, with PASSION IN ALL WE DO, where the overriding criteria are product quality and CUSTOMER FIRST. What We Offer We want our employees to know they are appreciated for their hard work and contribution. Everyone at Stovax & Gazco has access to a range of fantastic benefits, many of which start from the moment you join the team. 6.4 Weeks Starting Holiday Every employee receives a minimum of 6.4 weeks holiday, inclusive of bank holidays, which rises with length of service. Generous Flexitime Many of our office-based staff benefit from our generous flexi-time scheme. Free Eye Test We provide vouchers for eye health and eyesight tests for our VDU users at regular intervals, also offering support for the cost. Positive working environment We listen to ideas at Round Table meetings, encourage integration and open communication across our large company. Pension Scheme You are given the option to join the Group’s pension scheme, which is a Standard Life Group Personal Pension Scheme. Free Parking We offer free dedicated on site parking to all our staff. Staff Discount You can also benefit from our generous staff discount scheme, which allows them to buy Group products at a heavily discounted price. Provide Training Our team are talented, knowledgeable, and always keen to provide training.