Service Engineer Intern

About the role

At IBA, we’re not just building technology—we’re shaping the future of cancer care. As the global leader in Proton Therapy, we’ve helped treat over 140,000 patients and deployed more than 700 particle accelerators worldwide. Our expertise spans Proton Therapy, Radiopharmaceuticals, Dosimetry, and Industrial Accelerators. Joining IBA means becoming part of a team that collaborates with top oncologists, engineers, and scientists to deliver life-changing solutions.

The Service Engineer Intern will gain hands-on experience in operating and maintaining the Proton Therapy System (PTS). This internship offers exposure to various phases of PTS maintenance, including unit testing, integration testing, validation testing, and other site-related activities.

Responsibilities

• Assist in the maintenance and deployment of the Proton Therapy System (PTS) for various customer needs, including QA Development, Software/Hardware Testing, and Troubleshooting.
• Support troubleshooting of PTS equipment, including electrical, mechanical, and software issues.
• Participate in routine preventative maintenance and system upgrades as necessary.
• Conduct system inspections and assist in communicating the status of the system to leadership and IBA employees.
• Provide support for PTS Hardware and Software testing.
• Help with daily clinical operations for the customer clinical staff as defined by the Site Manager and Site Technical Leader (STL).
• Maintain adequate records as defined by the customer and Site Manager in accordance with company QA and FDA regulations.
• Support PTS in unit testing, integration testing, validation testing, and other various site-related activities.
• Assist and learn from experienced team members, gaining knowledge in a career progression path.
• Perform other related duties as required and assigned.

Requirements

• Currently pursuing a degree in Engineering, Physics, or other applicable fields.
• Relevant coursework or hands-on experience in electrical/mechanical system repair, troubleshooting, or maintenance is a plus.
• General knowledge of/experience with MS Suite: Excel, Word, Access, Outlook, Teams, etc.
• Basic knowledge or interest in Cyclotrons, Electronics, Mechanical Systems, Software Analysis, X-Ray Systems, Positioning Equipment, Cooling Systems, Vacuum Systems, PLC’s (Siemens), Regulation Loops, Drivers, Sensors, Electric Motors, Radars, High Voltage Equipment, Power Supplies, Proton Therapy Systems, etc.
• Knowledge of local EHS (Environment, Health, and Safety) regulations is a plus.
• Basic knowledge of LINUX systems, SAP, Siemens Step 7, and Service Max is a plus.
• Experience in LEAN maintenance and Computerized Maintenance Management Systems (CMMS) is a plus.

Skills

• Mission-oriented, driven by the potential to protect, enhance, and save lives.
• Customer service-oriented with a solution-oriented mindset.
• A team player with strong interpersonal skills and the ability to collaborate across teams.
• Thoughtful, driven, proactive, and hands-on individual.
• Able to follow rules and regulations and deliver on strict deadlines.
• Willing to travel during the training period (+/- 2 months) and as needed for career development and additional specialized training.
• Flexible and willing to work rotating shifts and occasional weekends if needed.

Schedule

• Hours are irregular with 15-32 hours per week.
• Schedule could involve nights and weekends as IBA is a 24/7 work environment.

Work Environment

• Occupational exposure to radiation.
• Work with high voltage equipment and magnetic fields.
• Work with hazardous materials.

Medical Site Requirements

This position may be subject to special inoculation and immunization requirements as a condition of continued employment for working in a health care setting. Appropriate immunization against communicable diseases, which include hepatitis B, tuberculosis (annual monitoring), influenza, measles, mumps, rubella, varicella, Tetanus, Diphtheria, Whooping Cough, and COVID-19 (recommended) vaccination, are required by Northwestern Medicine. However, IBA may consider accommodations for disabilities and religious-based reasons.