Service Engineer – Brownsville, TX

About the role

A leading technology organization is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on technical support for enterprise data center servers and hardware environments, including next-generation AI infrastructure. This is a hands-on server hardware break/fix position.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
• Perform hands-on installation, removal, replacement, and repair of various server components, including memory, CPUs, power supplies, and more.
• Perform rack-and-stack activities, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
• Perform firmware and BIOS updates.
• Utilize server management platforms such as Dell iDRAC or comparable tools.
• Execute reactive break/fix and preventive maintenance according to established procedures.
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
• Work directly with customers and internal technical teams during service events.
• Communicate service status, troubleshooting progress, and resolution details.
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolutions.
• Escalate complex technical issues when necessary.
• Participate in on-call rotations and provide extended coverage as required.

Requirements

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct experience physically working on server hardware, including installation, removal, diagnosis, repair, and component replacement.
• Hands-on experience troubleshooting and replacing various server components, including memory, CPUs, power supplies, and more.
• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.
• Strong understanding of server hardware architecture and troubleshooting methodologies.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving capabilities.
• Ability to independently diagnose hardware issues.
• Comfortable working independently in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to lift up to 50 lbs.
• Ability to support flexible schedules and on-call requirements.
• US citizenship is mandatory.

Preferred Qualifications

• Experience supporting Dell PowerEdge servers.
• Dell or other enterprise hardware certifications.
• Experience with Dell iDRAC, HP iLO, or comparable server management platforms.
• Experience supporting GPU/AI server infrastructure.
• Data center operations experience.
• Rack/stack experience.
• Structured cabling experience.
• Server deployment experience.
• Associate’s or Bachelor’s degree in IT, Computer Science, or a related discipline.

Schedule

Schedule: Monday-Friday, 8:00 AM-5:00 PM. On-Call: Yes; occasional different shift hours and extended coverage required.

Candidates must be within a 45-minute commute unless relocation is pre-approved.