Service Engineer

Job Summary

Seeking an experienced On-Site Service Engineer to support enterprise data center infrastructure and Dell server environments, including next-generation AI platforms.

Responsibilities

• Provide on-site support for enterprise server and data center hardware.
• Perform server installations, builds, hardware swaps, and component replacements.
• Troubleshoot hardware, firmware, and operating system issues.
• Perform preventive and reactive maintenance.
• Apply support plans and standard operating procedures to resolve issues.
• Install firmware and system updates.
• Document work performed in real time with accurate service records.
• Collaborate with customers and internal technical teams.
• Participate in on-call support and flexible work schedules as required.
• Continuously learn new technologies, including AI infrastructure.

Required Qualifications

• 3-5+ years of experience in data center, field service, enterprise IT, or server support.
• Hands-on experience supporting enterprise server hardware.
• Experience with server deployments, hardware replacements, and server builds.
• Familiarity with Linux operating systems.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently in a customer-facing environment.
• Associate's or Bachelor's degree in IT or equivalent experience.
• Ability to lift up to 50 lbs.
• U.S. Citizenship required.

Preferred Qualifications

• Dell or other server hardware certifications.
• Experience with water-cooled servers.
• Experience building PCs.
• Experience supporting AI infrastructure or high-performance computing environments.

Important Candidate Submission Requirements

• Resume must be submitted in Microsoft Word format.
• Candidate's full name and current City/State must appear at the top of the resume.
• Supplier logos are not permitted.
• Candidate must reside within a 45-minute commute unless relocation has been pre-approved.
• A completed candidate submission template and summary snapshot must accompany every resume.
• Resume-only submissions will not be considered.

Schedule

Monday-Friday, 08:00 AM - 05:00 PM Must be flexible to support alternate shifts and participate in an on-call rotation

Pay

N/A

Schedule

Monday-Friday, 08:00 AM - 05:00 PM Must be flexible to support alternate shifts and participate in an on-call rotation

Benefits

N/A

Skills

N/A

Benefits

N/A

Company Information

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are an Equal Opportunity Employer.