Service Engineer

About the role

Supermicro is a leading provider of advanced server, storage, and networking solutions for various industries including Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC, and IoT/Embedded. As one of the fastest-growing companies in Silicon Valley, Supermicro offers numerous opportunities for talented professionals.

Essential Duties And Responsibilities

• Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments
• Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects
• Execute hardware diagnostics, system validation, and root cause analysis
• Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts
• Manage and resolve service tickets using Salesforce or similar ticketing systems
• Troubleshoot GPU-related issues (ECC errors, thermal throttling, driver mismatches)
• Coordinate RMA and spare parts logistics
• Travel to customer data centers to support deployments, perform break-fix activities, and train team members (up to 20% travel)

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
• 3-5+ years’ experience in enterprise data center operations
• 3-5+ years’ experience working with server, storage, compute, and network hardware
• 3-5+ years’ experience troubleshooting and repairing servers and networking infrastructure
• 3-5+ years’ experience in inventory management, ordering, receiving, and shipping server and network equipment

Physical Requirements

• Work in a data center environment
• Necessary physical dexterity for job functions
• Able to lift up to 50 lbs.
• Comfortable working in an environment requiring exposure to noise
• Available to work weekends as schedules vary

Preferred Qualifications

• Familiarity with GPU platforms such as NVIDIA DGX or HGX architecture
• Strong Linux skills, including system navigation, package management, process management, and basic scripting
• Experience being on-call and ability to respond to critical events as needed
• Strong prioritization, communication, and time management skills
• Ability to work effectively in fast-paced, high-visibility environments

Salary Range

The salary offered will depend on several factors including location, level, education, training, specific skills, years of experience, and comparison to other employees in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in its employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.