Service Engineer

About the role

Support Supermicro Global Service Installation Team and help build a world class service organization. This position requires the ability to work flexible hours including nights and weekends as required in completion of equipment installation in a data center work environment.

Responsibilities

• Knowledge of rack elevations / cable mapping for the installation for customer solution projects
• Aid / support the deployment of server, storage, and networking equipment
• Perform physical installation, rack and stack, cabling, and networking of data center hardware
• Collaborate with the engineering team to ensure seamless integration of hardware solutions
• Conduct quality checks and test system functionality post-installation
• Provide frontline technical support to end-users via phone, email, and ticketing system
• Diagnose and troubleshoot hardware, software, and network-related issues
• Escalate complex problems to higher-level support teams when necessary
• Be willing to travel up to 50% of the time to customer installations or troubleshooting customer issues at customers data centers by air or ground transportation

Requirements

• 1+ years of experience in servicing complex X86 systems and components
• Bachelor’s degree in Computer Science, Computer Engineering, and Electrical Engineering Or an Associate’s degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components
• 1+ years of experience with Customer Support
• Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
• Ability to solve problems and make decisions as necessary
• Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions
• Working knowledge of MS Suites with emphasis of Excel, PowerPoint & Project
• Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
• Emphasize on break / fix and onsite Customer Service Experience in communicating with internal and external customers to explain total solutions
• Hands-on experience with Enterprise grade server hardware
• Strong written and verbal communication skills, project management skills, solid time management skills
• The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines
• Preferred certification in Windows, Linux and network protocols
• Must have valid license and reliable automobile
• Physical Requirements: Work is often performed in data center environment and physical dexterity is necessary to perform job functions
• Ability to lift to 30-50lbs. unassisted
• Comfortable working in an environment requiring exposure to noise
• Available to work weekends, as the schedule varies depending on site operational needs; flexibility is required

Qualifications

• 1+ years of experience in servicing complex X86 systems and components
• Bachelor’s degree in Computer Science, Computer Engineering, and Electrical Engineering Or an Associate’s degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components
• 1+ years of experience with Customer Support
• Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
• Ability to solve problems and make decisions as necessary
• Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions
• Working knowledge of MS Suites with emphasis of Excel, PowerPoint & Project
• Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
• Emphasize on break / fix and onsite Customer Service Experience in communicating with internal and external customers to explain total solutions
• Hands-on experience with Enterprise grade server hardware
• Strong written and verbal communication skills, project management skills, solid time management skills
• The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines
• Preferred certification in Windows, Linux and network protocols
• Must have valid license and reliable automobile

Skills

• Technical Communication
• Problem Solving
• Customer Support
• Hardware System Diagnostics
• Software and Network Protocols
• Project Management
• Time Management

Benefits

Comprehensive benefits package, including participation in bonus and equity award programs.

Pay

$80,000 - $90,000

Schedule

Flexible hours including nights and weekends as required.