Service Engineer

About the role

We are seeking a hands-on expert to perform repair, maintenance and service on critical marine equipment. This includes MacGregor's and third-party equipment as shipboard cranes, hatch covers, and deck machinery. Your main discipline is hydraulic and mechanical, basic understanding of electric systems is a plus but not required. Your commitment to quality and safety will be crucial in ensuring our customers' vessels operate smoothly and that we meet our service objectives. You will work both at local shipyards and ports worldwide. Services are expected to maintain flexible working hours in response to demand.

Tasks and responsibilities

• Diagnostics and troubleshooting of hydraulic and mechanical equipment
• Supervise and perform the refurbishment, upgrades, inspections, preventative maintenance and corrective actions
• Identify service and spares sales opportunities and communicate them to the line manager to support all activities
• To support Service overall goals and budgets
• Preparing detailed service reports and documentation for all work performed
• Ensure that all activities comply with the Integrated Management System (IMS), QHSE and other rules and requirements according to MacGregor standards

Reporting directly to the Operations Superintendent, Operations, Americas and North Sea. The position will be based in MacGregor's office in Norfolk, Virginia.

What you'll need to succeed

You have a background in the merchant, offshore, naval or maritime industry, with a primary focus on hydraulic and mechanical equipment. Knowledge and experience in basic electronics are a plus. On a personal level, we are looking for an independent professional who has the confidence to make decisions under pressure. Effective communication, flexibility and openness to new information are the key to success in this role. The ideal candidate will enjoy hands-on work and thrive in a collaborative, multicultural environment.

Ideally you have

• Technical education at college in electrical or mechanical disciplines, or a similar relevant field
• Minimum 3 years of hydraulic and mechanical experience
• Basic working knowledge of electronics, experience in PLC's is a plus
• Previous experience with ship and/or port cranes, winches
• Willingness and ability to travel for extended periods of time
• Fluent in both written and spoken English

Why MacGregor?

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally.

Values guide our daily decisions:

• Customer Success: Our customer's success is our success. We focus on partnership, transparency, and accountability to deliver lifetime value.
• Passion to Improve: Always moving forward. We foster a growth mindset, encourage curiosity, and the courage to challenge the status quo.
• Winning Together: No one makes the difference alone. We emphasise internal collaboration and mutual trust to ensure we win as "One MacGregor."

What we offer

• Medical, Dental, Vision & Life insurance effective on your first day of employment
• Flexible Spending Account for medical expenses
• Company-paid Short & Long-Term Disability
• Company Paid Life Insurance Policy (Additional life insurance policies available for self, spouse and children)
• Company paid holidays, paid sick time & paid vacation time
• 401k Plan - company currently matches first 6% of employee contributions into the 401K plan, 401k Plan - new employees are eligible to participate in 401k Plan on the 1st day of the month following 30 days of employment - plan participants are 100% "vested" immediately upon enrolling into plan

Pay

Salary ranges from $70,000 - $85,000 per year based on skills and experience. Plus overtime.