Service Engineer
About the role
Responsible for operating and maintaining the equipment that is essential to the Proton Therapy System (PTS), troubleshooting equipment issues, performing routine preventative maintenance, conducting system inspections, and communicating the system's status to leadership and other stakeholders, support hardware and software testing, and be involved in unit testing, integration testing, validation testing, and other site-related activities that allow IBA to deliver on our mission.
Responsibilities
- Maintain and deploy the Proton Therapy System (PTS) for various customer needs, which will include but not be limited to: Quality Assurance, Development, Software/Hardware Testing, Troubleshooting, and Experimentation.
- Troubleshoot PTS equipment including electrical, mechanical, and software problems.
- Perform maintenance of the PTS including but not limited to routine preventative maintenance, system upgrades, and corrective maintenance as necessary.
- Perform system inspections and clearly communicate the status of the system to leadership as well as to IBA employees.
- Provide support to PTS Hardware and Software testing.
- Support daily clinical operations for the customer clinical staff as defined by the Site Manager and Site Technical Leader (STL) in accordance with site policies.
- Maintain adequate records as defined by the customer and Site Manager in accordance with company QA and FDA regulations.
- Support the PTS in all phases, which will include but not be limited to unit testing, integration testing, validation testing and other various site related activities as the Site Manager and STL defines them.
- Train and mentor Technicians and new colleagues.
- Perform other related duties as required and assigned.
Requirements
- B.S. in Engineering, Physics or other applicable field, or an Associate’s degree with 7+ years of relevant work experience.
- 3+ years' experience in electrical/mechanical system repair, troubleshooting, maintenance of large integrated systems.
- Candidate should have experience in several of the following: Cyclotrons, Electronics, Mechanical Systems, Software Analysis, X-Ray Systems, Positioning Equipment, Cooling Systems, Vacuum Systems, PLC’s (Siemens), Regulation Loops, Drivers, Sensors, Electric Motors, High Voltage Equipment, Power Supplies, Proton Therapy Systems, etc.
Qualifications
- Solid general knowledge of/experience with - Microsoft products such as Excel, Word, Outlook, Teams, etc.
- Knowledge of local EHS (Environment, Health, and Safety) regulations.
- Basic knowledge of LINUX systems, SAP, Siemens Step 7, and Service Max is a plus.
- Experience in LEAN maintenance and Computerized Maintenance Management Systems (CMMS) is a plus.
Skills
- Customer oriented.
- A team player with strong interpersonal and collaboration skills.
- Driven, proactive, intellectually curious, resourceful and a hands-on person.
- Able to follow rules, regulations, and be able to deliver on strict deadlines.
- A flexible person, willing to work in rotating shift schedules, and occasional weekends.
Benefits
IBA offers a comprehensive benefits package that reflects our commitment to employee wellbeing and our values as a B Corp. Our plans are designed to support your financial, health, and personal needs—covering you and your family. Approximate Salary Range: Approx. $85,000 - $112,000 Variable Pay: Profit sharing, time-based compensation, “above & beyond” award, referral rewards Core Benefits (100% employer-paid): - Life & AD&D Insurance (1x annual salary) - Short/Long-Term Disability (80% / 60% of pay) - Medical, Dental, Vision premium subsidies - Health Savings Accounts / Health Reimbursement Accounts contributions - Wellness incentives (up to $500/year) - 401(k) match (up to 4%) - 10 weeks full paid Parental Leave - Paid time off: 7 personal + 10 PTO days (first year) - Tuition reimbursement & development support - Emergency travel & employee assistance Optional Benefits: Voluntary Life Insurance, Pre-paid Legal, Flexible Spending Accounts.