Service Engineer

About the role

You play a key role in our mission to treat Cancer patients. Responsible for operating and maintaining the equipment that is essential to the Proton Therapy System (PTS), troubleshooting equipment issues, performing routine preventative maintenance, conducting system inspections, and communicating the system's status to leadership and other stakeholders. Support hardware and software testing, and be involved in all phases of PTS maintenance, including unit testing, integration testing, validation testing, and other site-related activities which affect global operations.

Responsibilities

• Maintain and deploy the Proton Therapy System (PTS) for various customer needs, including software/hardware testing, troubleshooting, and experimentation.
• Troubleshoot PTS equipment including electrical, mechanical, and software problems.
• Perform maintenance of the PTS including routine preventative maintenance, system upgrades, and corrective maintenance as necessary.
• Perform system inspections and clearly communicate the status of the system to leadership as well as to IBA employees.
• Provide support to PTS hardware and software testing.
• Support daily clinical operations for the customer clinical staff as defined by the Site Manager and Site Technical Leader (STL) in accordance with site policies.
• Support the PTS in all phases, including unit testing, integration testing, validation testing, and other various site-related activities as defined by the Site Manager and STL.
• Perform other related duties as required and assigned.

Qualifications

• Mission-oriented, driven by what is possible to protect, enhance, and save the lives of the patients we serve.
• Customer service-oriented, with a solution-oriented mindset (listen and seeks to understand).
• A team player with strong interpersonal skills and the ability to collegially collaborate across teams.
• Thoughtful, driven, proactive, and hands-on individual.
• Able to follow rules, regulations, and deliver on strict deadlines.

About IBA

At IBA, we’re not just building technology - we’re shaping the future of cancer care. Headquartered in Belgium and powered by over 2,200 passionate professionals worldwide, our mission is simple yet profound: Protect, Enhance, and Save lives. For almost 40 years, we’ve been at the forefront of innovation, developing cutting-edge equipment and software for diagnostics, cancer treatment, and industrial applications. As the global leader in Proton Therapy, we’ve helped treat over 140,000 patients and deployed more than 700 particle accelerators across the globe.

Our expertise spans four dynamic business lines:

• Proton Therapy – delivering next-generation precision treatment
• Radiopharmaceuticals – supporting oncology care with premium services and equipment
• Dosimetry – ensuring safety and quality in medical equipment
• Industrial Accelerators – advancing technology for medical and industrial use

Joining IBA means becoming part of a team that dares to push boundaries. We collaborate with the world’s top oncologists, engineers, and scientists to deliver life-changing solutions. If you’re driven by purpose and eager to make a real impact, you’ll find your place here—where innovation meets meaning.

Pay

Approximate Salary Range: $82,000 - $108,000

• Variable Pay: Profit sharing, time-based compensation, “above & beyond” award, referral rewards

Benefits

• Core Benefits (100% employer-paid):
  • Life & AD&D Insurance (1x annual salary)
  • Short/Long-Term Disability (80% / 60% of pay)
  • Medical, Dental, Vision premium subsidies
  • Health Savings Accounts / Health Reimbursement Accounts contributions
  • Wellness incentives (up to $500/year)
  • 401(k) match (up to 4%)
  • 10 weeks full paid Parental Leave
  • Paid time off: 7 personal + 10 PTO days (first year)
  • Tuition reimbursement & development support
  • Emergency travel & employee assistance
• Optional Benefits: Voluntary Life Insurance, Pre-paid Legal, Flexible Spending Accounts