Service Engineer

Responsibilities

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
• Create and update documentation of technical information.
• Develop, prepare, generate, and analyze ongoing and ad-hoc special reports pertaining to Service.
• Develop and prepare training materials for Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs, and solicit customer feedback to improve service.

Requirements

• Bachelor's or Associate's Degree in technical related field of study preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls is a plus.
• Good verbal and written communication skills with exceptional customer service orientation.
• Ability to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Prioritizing reading mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance.

Qualifications

• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.

Skills

• Excellent communication and customer service skills.
• Ability to troubleshoot and maintain CNC machine tools.
• Proficiency in reading and understanding technical documents and diagrams.
• Basic computer skills including MS Office applications.

Benefits

• Flexible schedule accommodating travel and customer needs.
• Competitive compensation package.
• Professional development opportunities.
• Health insurance benefits.
• Employee Assistance Program.

Pay

• Salary commensurate with experience.

Schedule

• Monday through Friday, 8:00am to 5:00pm.