Service Engineer

About the role

Entry-level Service Engineering professional responsible for developing product knowledge, maintaining effective communication with field team members, performing basic diagnostic procedures and conducting analysis to help resolve design/system related issues. Will cover US and Canada.

Key Responsibilities

• Manages and maintains effective communication with field team members to understand individual support requirements.
• Develops knowledge of products.
• Performs basic diagnostic procedures and partners with repair technicians to resolve problems.
• Analyzes information to help resolve design/system related problems.
• May repair, install or design equipment, tools and products.

Required Qualifications

• High School Diploma or GED
• 2+ years of experience in the HVAC industry in a technical support role.
• 1+ years of experience with the Microsoft Office Suite.
• Ability to pass an MVR with a Clean and valid driver’s license.

Preferred Qualifications

• Bachelor’s Degree from a recognized college or university in Mechanical Engineering, Electrical Engineering, Construction Management, or building HVAC.
• Strong problem solving and planning skills.
• Ability to read and understand scope of work.
• Exceptional written and verbal communication skills.
• Experience in dealing with a number of simultaneous challenges, requiring knowledge of many different disciplines.
• A true team player who has the customer’s best interests first and foremost.

Pay

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance