Service Engineer

About the role

Ampcus Inc. is seeking a highly motivated Service Engineer to join our talented team. The ideal candidate will have 3-5+ years of experience in data center operations, field service engineering, server hardware support, and enterprise infrastructure support. This position requires a combination of technical skills and soft skills, including strong customer-facing communication, independent troubleshooting capability, detailed documentation habits, and a strong ability to prioritize and own tasks.

Responsibilities

• Provide on-site support for server hardware issues
• Troubleshoot and resolve server hardware problems
• Deploy and swap server components
• Perform firmware updates and preventive maintenance
• Document incidents and resolutions
• Work on-call as needed
• Support high-pressure environments

Requirements

• Associate's or Bachelor's degree in IT or equivalent experience
• 3-5+ years of experience in data center operations, field service engineering, server hardware support, and enterprise infrastructure support
• Core Technical Skills: Server hardware troubleshooting and repair, server deployments and swaps, component replacement, CPUs, memory/RAM, power supplies, GPUs, full server replacements, Linux administration/support, hardware diagnostics, firmware updates, preventive maintenance, incident resolution
• Preferred: Dell server experience, vendor certifications, water-cooled server experience, AI infrastructure exposure
• Soft Skills & Work Style: Strong customer-facing communication, independent onsite troubleshooting capability, detailed documentation habits, strong prioritization and ownership, comfortable in high-pressure environments, team-oriented attitude, continuous learning mindset

Qualifications

• Physical Requirements: Ability to lift up to 50 lbs, comfortable working in data center environments
• Most Important Screening Factors: Local candidate within commuting distance, hands-on server hardware experience, Linux familiarity, experience replacing server components, strong documentation skills, willingness to work on-call, strong communication and customer interaction skills

Skills

• Linux administration/support
• Server hardware troubleshooting and repair
• Component replacement
• Firmware updates
• Preventive maintenance
• Incident resolution

Benefits

N/A

Pay

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Schedule

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