Service Engineer

Key Responsibilities

• Provide on-site support for enterprise server and data center environments.
• Perform server installation, deployment, hardware upgrades, and component replacements.
• Troubleshoot hardware, firmware, and operating system issues while minimizing system downtime.
• Replace and configure server components including: CPUs, memory, power supplies, GPUs, complete server systems.
• Perform firmware updates and preventive maintenance.
• Follow established Plans of Action (POAs) and escalation procedures.
• Document all service activities accurately and in real time.
• Communicate effectively with customers and internal technical teams.
• Participate in on-call rotations and provide support outside standard business hours when required.

Required Qualifications

• 3+ years of experience supporting enterprise servers, data center infrastructure, or field service environments.
• Hands-on experience with server hardware maintenance and repair.
• Experience with server deployments and hardware replacement.
• Familiarity with Linux operating systems.
• Strong troubleshooting and analytical skills.
• Ability to work independently in customer-facing environments.
• Excellent written and verbal communication skills.
• Associate's or Bachelor's degree in Information Technology or equivalent professional experience.
• Ability to lift up to 50 pounds.

Preferred Qualifications

• Experience working with water-cooled servers.
• Experience building or repairing PCs.
• Vendor certifications are a plus.
• Interest in learning emerging AI infrastructure technologies.
• Experience working in mission-critical or enterprise data center environments.

Additional Requirements

• Must reside within approximately 45 minutes of the Lithia Springs, GA work location.
• Must be willing to work on-site daily.
• Must be willing to participate in on-call rotations.
• Must be eligible to obtain a security clearance if required.

Nice-to-Have Skills

• Enterprise data center operations.
• Dell server hardware.
• GPU-based server platforms.
• Server deployments and rack installations.
• Hardware diagnostics.
• Firmware lifecycle management.
• Linux administration.
• AI infrastructure exposure (not required).

Schedule

Monday-Friday, 8:00 AM-5:00 PM (occasional shift support and on-call required).

Work Authorization

U.S. Citizens only.