Service Engineer - ACE

Job Responsibilities

• Collaborate with engineers to assist in resolving technical issues.
• Interact with customers to understand and analyze their problems, providing timely and effective solutions.
• Deep dive into issues to identify bugs, troubleshoot, and perform root cause analysis.
• Work closely with the development team to understand APIs, web development concepts, and database structures.
• Provide support for product-related queries and issues, ensuring high customer satisfaction.
• Utilize your QA experience to test and validate fixes for bugs and issues.
• Contribute to continuous improvement efforts by identifying recurring issues and suggesting enhancements.

Requirements

• 3-5 years of experience in a QA and Support role.
• Strong problem-solving skills with the ability to debug and troubleshoot issues.
• Good understanding of API, web development, and database concepts.
• Take ownership to resolve customer issues in accordance with service level agreements (SLAs) balancing speed and quality.
• Able to interact effectively with customers and provide clear, concise communication.
• Experience working in a support background, with a focus on analyzing and resolving technical issues.
• A collaborative mindset, able to work well with engineers and other team members.

Preferred Qualifications

• Previous experience in a service engineering role.
• Familiarity with any specific tools or technologies used in the company’s product suite.
• Basic knowledge of scripting or automation in testing environments.

What we offer

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

About RingCentral

RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process.