Service Engineer (11424)
Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.
About the role
To provide lead service support to Cat Lift Trucks, Mitsubishi Forklift Trucks, Jungheinrich and UniCarriers Forklifts. Position requires extensive contact with dealers and customers. Position may require up to 15% travel. Position is responsible for monitoring product health by identifying, quantifying, investigating, and analyzing quality and reliability problems being experienced by Logisnext product in the field. Position assists in coordinating with other departments to resolve problems and communicate solutions to the field. Position is instrumental in helping to control and reduce warranty costs. Mentors Service Analysts.
Responsibilities
- Provide technical support to dealer parts and service personnel, other departments within Logisnext and other Logisnext companies.
- Conducts detailed problem analysis to resolve product problems.
- Provides information and training to service analysts and parts