Service Engagement Specialist

Maintain Store Safety and Security

• Maintain a visible presence in the store while professionally greeting and engaging customers.
• Identify indicators of internal and external theft and work with the Regional Loss Prevention Manager and store leaders to quickly respond to and resolve incidents.

Incident Reporting and Investigation

• Accurately complete incident reports and maintain apprehension and investigation records according to Boot Barn's standards.
• Communicate theft trends to nearby stores and districts to prevent further loss.

Collaboration and Communication

• Collaborate with law enforcement agencies to report or investigate crimes.
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, teammates, corporate partners and vendors.
• Remain calm during high stress incidents.

Compliance and Confidentiality

• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Maintain strict confidentiality.