Service Engagement Specialist

Maintain a visible presence in the store

• Professionally greet and engage customers

Identify and Respond to Theft

• Identify indicators of internal and external theft
• Work with Regional Loss Prevention Manager and store leaders to resolve incidents
• Accurately complete incident reports
• Maintain apprehension and investigation records

Collaboration and Communication

• Communicate theft trends to nearby stores and districts
• Report or investigate crimes with law enforcement agencies
• Demonstrate professionalism in communication, attitude, and teamwork
• Remain calm during high stress incidents

Compliance and Confidentiality

• Adhere to local, federal, and state laws
• Follow Company policies, procedures, and practices
• Maintain strict confidentiality