Service Engagement Specialist
About the role
Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other. At Boot Barn, we work together to make a positive impact on the world around us, and by considering ourselves “Partners,” we foster an environment of encouragement and collective effort. Guided by the values of the West, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our community. Our vision is to offer everyone a piece of the American spirit — one handshake at a time.
The Service Engagement Specialist ensures store safety and security for an assigned location. This role assists in achieving business goals and objectives by creating an exceptional shopping experience for customers while reducing store shrinkage, theft-related incidents, and monitoring adherence to Boot Barn’s store policies and procedures.
Responsibilities
- Maintain a visible presence in the store while professionally greeting and engaging customers.
- Identify indicators of internal and external theft and work with the Regional Loss Prevention Manager and store leaders to quickly respond to and resolve incidents.
- Accurately complete incident reports and maintain apprehension and investigation records according to Boot Barn's standards.
- Collaborate with law enforcement agencies to report or investigate crimes.
- Communicate theft trends to nearby stores and districts to prevent further loss.
- Demonstrate a high degree of professionalism in communication, attitude, and teamwork with customers, teammates, corporate partners, and vendors.
- Remain calm during high-stress incidents.
- Demonstrate a high level of quality work, attendance, and appearance.
- Adhere to all local, federal, and state laws in addition to Company policies, procedures, and practices.
- Perform any other duties that may be assigned by management.
- Maintain strict confidentiality.