Service Electrician (Sussex)

About the role

At Cardinal Heating, Cooling, Plumbing & Electric, great companies are built by great people. For more than 40 years, Cardinal has served Southern Wisconsin while building a people-first culture where employees feel valued, supported, and empowered to grow. We invest in our team through training, development, and real opportunities for advancement, with a strong focus on promoting from within. With competitive benefits, a collaborative environment, and an exciting growth trajectory, Cardinal is a place where talented people can build a meaningful career and grow alongside a company that's going places.

Benefits

• Incentive Pay + Hourly Base Pay
• Medical Insurance: Health — 50% of the premium covered by Cardinal
• Dental Insurance: 50% of the premium covered by Cardinal
• Life insurance: $10,000 covered by Cardinal
• 401K with a 4% Company Match
• Uniform allowance
• Paid Continuing Education and Opportunities for Advancement
• Holiday Pay and PTO
• Fully stocked trucks and fuel cards
• Phone reimbursement
• New technology, including iPad & access to integrated software
• Fun company-wide events for you and your family

Responsibilities

• Complete all general residential electrical in-home, service calls.
• Perform thorough electrical system evaluations to diagnose issues, identify safety concerns, and spot code violations.
• Use a consultative sales, value-based approach to educate customers and recommend upgrades that improve safety, efficiency, and overall system reliability.
• Establish customer rapport and ask proper lifestyle questions to troubleshoot electrical system malfunctions.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Explain replacement opportunities for aging, inefficient or underperforming systems.
• Understand your service criteria and hold yourself accountable for exceeding revenue goals.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Work alongside customer service and dispatch to ensure overall success of the business.
• Maintain a clean, organized job site and well inventoried truck.
• Participate actively in all training exercises, morning meetings, trade shows and retreats.

Qualifications

• Valid Electrician's License issued by the State of Wisconsin.
• Three (3)+ years of residential electrical experience.
• Clean driving record with no major infractions with the ability to pass a MVR.
• Developed and proven track record of service in residential electrical systems.
• Strong service sales aptitude with the ability to build trust, communicate effectively, and confidently recommend solutions that align with customer needs and add value.
• Experience using ServiceTitan is highly desirable or strong technical and computer skills with the ability to learn quickly.
• High integrity with advanced social skills and ability to make solid connections.
• Strong desire to be a better technician tomorrow than you are today.
• Competitive individual contributor who also loves to win as a team.

Core Values

• Teamwork: Support the growth & development of team members to achieve personal & professional success
• Forward Thinking: Continuously educating ourselves to exceed the industry standard
• Customer First: Going the extra mile to exceed expectations
• Do What's Right: Uphold the highest standards of honesty & integrity
• Committed to Excellence: Focused on results & value high performance